Clinic Receptionist

NHS; Northampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A health organization in Northampton seeks a motivated and organized individual for an administrative support role in the Ophthalmology Department. The ideal candidate will help manage patient appointments, maintain records, and assist with various administrative duties in a busy environment. Good IT skills and experience in the NHS are advantageous. This role promotes teamwork and adaptability while upholding operational standards.

Qualifications

• Good written and communication skills.
• Excellent keyboard skills.
• Courteous, tactful, efficient telephone manner.
• Experience of working in the NHS.

Responsibilities

• Book all outpatient follow up appointments.
• Greet patients for clinic appointments efficiently and courteously.
• Ensure patient information on electronic records is correct.
• Answer telephone enquiries appropriately.
• Provide general administration duties as needed.

Skills

Information technology skills

Ability to work in a team

Ability to organise workload

Willingness to learn and adapt to changes

Maintain confidentiality

Education

GCSE level or equivalent

Job description

Are you hard working and organised? Do you work well in a team and thrive within a busy environment? We are looking to recruit a friendly, motivated person to work within the Ophthalmology Department. This role would suit an individual who enjoys working on their own initiative and as part of a team in a busy, ever changing environment.

This position may close early once sufficient applications are received.

Due to the volume of applications we will not be able to offer feedback if you are not shortlisted.

Main duties of the job

You will be responsible for providing support to the administration team and medical secretaries. Duties will predominantly include, retrieving and tracking medical notes, filing documentation to ensure patient's notes are complete and up to date and various admin/reception duties as per the job description. The ideal candidate for the post will have a good level of IT skills, knowledge of the NHS computer systems would be advantageous; however, training will be available.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job responsibilities

Main Duties and Responsibilities

Book all outpatient follow up appointments required for less than six weeks from current appointment.

Greet patients who attend all clinic appointments efficiently and courteously.

Ensure that all patient information on the electronic patient record (Camis) is up to date and correct by checking the contact details, recording at least 2 telephone numbers at each patient interaction.

Answer telephone enquiries in an appropriate manner dealing with such enquiries within agreed limits and take appropriate action escalating patient concerns where appropriate.

Maintain good written and verbal communication with all clinic staff and other staff such as medical secretaries.

Liaise with other hospital departments, GPs and other health care professionals.

Ensure outcomes are inputted at the end of a patients consultation escalating where no or inappropriate outcome has been written on outcome form at the time of appointment.

Assist in requesting copies of notes, investigations and results internally and from external healthcare organisations. Assist in the search for missing notes.

Provide general administration duties as required by the department. Locate, collect, deliver and prepare clinic notes. Filing.

Receive, sort, stamp and distribute post. Photocopying, faxing and posting documentation. Provide cross cover within administration team during absence and follow relevant organisational policies such as notification sickness absence and participation in individualappraisal.

Use electronic patient administration system (Camis) to access patient details, update information and make follow up appointments.

Assist in the training of new members of staff.

OTHER INFORMATION

The post-holder may be required to carry out other duties, as reasonably requested by line manager.

The post-holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours.

The post-holder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision.

The post-holder will adhere to, at all times, any Professional, NHS Code of Conducts and legislation relevant for their area of work.

The post-holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work.

The post-holder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order to provide an acceptable level of service.

The post-holder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.

This job description reflects the present requirements of the post and it does not form part of the contract of employment. As the duties of the post change and develop the job description will be reviewed and will be subject to amendment, in consultation with the post-holder. It is the Trusts aim to reach agreement on reasonable changes, but if agreement is not possible the Trust reserves the right to effect changes to the post-holders job description after consultation with them. Appropriate notice of such changes will be given.

Person Specification

Key Competencies/Personal Qualities and Attributes

• Ability to work in a team
• Flexible attitude to work
• Willingness to learn and adapt to changes

Skills

• Information technology skills
• Able to maintain confidentiality at all times
• Ability to organise workload

Educations, Training and Qualifications

• Educated to GCSE level or equivalent level of education, training or experience
• Good written and communication skills
• Excellent keyboard skills
• Courteous, tactful, efficient telephone manner
• Experience of working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.