Clinic Coordinator - Endoscopy

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider in Manchester is seeking a dedicated Clinic Coordinator for the Endoscopy Department. The ideal candidate will manage patient bookings, support administrative tasks, and ensure the smooth operation of scheduling protocols. A GCSE level education or equivalent with relevant experience in waiting list management and good interpersonal skills are key. This full-time role offers a salary of £24,937 to £26,598 per year within a collaborative team environment, prioritizing patient care and administrative efficiency.

Qualifications

• Endoscopy booking experience is required.
• Previous waiting list management experience is necessary.
• Ability to work as part of a team.

Responsibilities

• Adding patients to the Patient Administration System ‘Waiting List’ module.
• Booking patients into clinic lists following diagnostic time-frames.
• Liaising with consultants and other staff to ensure timely information.

Skills

Competent use of the IPM Patient Administration System

Excellent interpersonal skills

Education

Educated to GCSE level or equivalent

Job description

Clinic Coordinator - Endoscopy

The closing date is 13 January 2026

Endoscopy Booking and Scheduling Clerk – Endoscopy Department, 37.5 hours per week, Band 3 – Permanent Post Mri

We are looking for a self‑motivated, highly organised individual to join our Endoscopy Booking team. You will support the endoscopy service in day‑to‑day office functions including scheduler management, telephone handling, occasional typing, adding patients to the waiting list and general administration and clerical duties.

You must be hardworking, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. Previous clerical experience, preferably in a healthcare setting, would be desirable. This post is varied and we therefore seek a self‑motivated person with good communication, organisational and interpersonal skills.

Please contact Natalie Clarke, 0161 701 8884.

Main duties of the job

Adding patients to the Patient Administration System ‘Waiting List’ module, ensuring that patients are on the correct 6‑week diagnostic pathway and validating and amending as necessary. Deal with patients who wish to change or cancel their appointments.

Booking patients into clinic lists in accordance with 6‑week diagnostic time‑frames and in line with patient access policy.

Liaising with consultants regarding case‑mix, additions to lists and list changes.

Liaising with other disciplines, staff and departments, ensuring relevant information is communicated in a timely manner and acting in a professional and polite manner at all times.

Audio‑typing of patient letters.

Dealing with internal and external mail.

Ensuring that there is adequate provision of stationery (e.g. patient information leaflets).

Adapting positively to change when new booking methods or working practice guidelines are introduced.

Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness – prior notice would be given.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes. Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Qualifications

• Educated to GCSE level or equivalent, or equivalent experience.
• Endoscopy booking experience.

Experience

• Previous waiting list management experience.
• Working as part of a team.

Skills

• Competent use of the IPM Patient Administration System or similar.
• Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff.

Knowledge

• Familiarity with waiting list administrative procedures and policy issues.
• Knowledge of Caldicott guidelines and Data Protection.

Personal attributes

• Adaptable and flexible approach to working (e.g. providing cover for other teams).
• Confident dealing with a range of people both internal and external to the organisation.
• Resilient working under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

£24,937 to £26,598 a year (pro rata)