Clinic Admin Team Lead — Elevate Patient Experience

Bupa; City of Edinburgh; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days' holiday

3 paid volunteering days

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

Job summary

Bupa Health Clinic in Edinburgh is seeking an Administrator Team Leader to manage a busy admin team and oversee back‑office duties within the clinic. You will lead, mentor and coordinate administrative staff, ensure smooth day‑to‑day operations, support patient experience and collaborate with the Centre Management Team to drive performance and KPI delivery.

This full‑time role offers a salary up to £35,200 with excellent benefits and shift pattern from 7:00am to 5:00pm, Monday to Friday, with

Qualifications

• Proven leadership and people management skills.
• Excellent customer service focus.
• PC literate with strong MS Office knowledge.
• Experience in a busy clinical environment is desirable.
• Medical Secretary experience is desirable.
• Excellent interpersonal, written and verbal communication skills.
• Excellent organisation and time management skills.

Responsibilities

• Lead and supervise the admin team to ensure smooth back‑office operations.
• Coordinate administration tasks and centre requirements to support patient care.
• Collaborate with Centre Management to improve clinic performance and KPI delivery.
• Proactively address administration issues affecting customer experience and team effectiveness.

Skills

Leadership experience

Customer service

MS Office

Interpersonal skills

Time management

Communication skills

Tools

MS Office

Job description

Bupa Health Clinic in Edinburgh is seeking an Administrator Team Leader to manage a busy admin team and oversee back‑office duties within the clinic. You will lead, mentor and coordinate administrative staff, ensure smooth day‑to‑day operations, support patient experience and collaborate with the Centre Management Team to drive performance and KPI delivery.

This full‑time role offers a salary up to £35,200 with excellent benefits and shift pattern from 7:00am to 5:00pm, Monday to Friday, with