Health Clinic Receptionist & Admin Specialist

Bupa; Weybridge; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday increasing with length

Bupa health insurance

Enhanced pension plan

Health and wellbeing initiatives

Job summary

Bupa Health Centre Guildford is seeking a Receptionist / Administrator to welcome customers and run reception and admin tasks across the clinic.

You will manage calls, bookings, records, payments, and support clinical teams to ensure a smooth patient journey, with mornings or afternoons shifts and Friday cover when needed.

This permanent full-time role offers £27,900 per year plus fantastic benefits, and opportunities to grow within a patient-focused healthcare environment.

Qualifications

• Previous experience in customer service, reception or administrative role.
• Strong communication and interpersonal skills with customers and colleagues.
• Excellent organisational skills and ability to prioritise tasks in a busy environment.
• Knowledge of medical terminology would be advantageous but not essential.

Responsibilities

• Greet and welcome customers, ensuring a professional and friendly experience.
• Manage incoming calls, emails and customer enquiries efficiently.
• Support appointment administration, bookings, amendments and cancellations.
• Prepare customer documentation and maintain accurate records.
• Process customer payments and other financial administration tasks.
• Manage customer reports, results and follow-up within agreed timescales.
• Maintain clean, welcoming reception and waiting areas.
• Collaborate with clinical colleagues to support the customer journey.

Skills

Customer service

Reception experience

Communication skills

IT skills

Attention to detail

Education

GCSE level education or equivalent

Tools

Microsoft Office

Job description

Bupa Health Centre Guildford is seeking a Receptionist / Administrator to welcome customers and run reception and admin tasks across the clinic.

You will manage calls, bookings, records, payments, and support clinical teams to ensure a smooth patient journey, with mornings or afternoons shifts and Friday cover when needed.

This permanent full-time role offers £27,900 per year plus fantastic benefits, and opportunities to grow within a patient-focused healthcare environment.