Administrator Team Leader

Bupa; City of Edinburgh; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days' holiday

3 paid volunteering days

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

Job summary

Bupa Health Clinic in Edinburgh is seeking an Administrator Team Leader to manage a busy admin team and oversee back‑office duties within the clinic. You will lead, mentor and coordinate administrative staff, ensure smooth day‑to‑day operations, support patient experience and collaborate with the Centre Management Team to drive performance and KPI delivery.

This full‑time role offers a salary up to £35,200 with excellent benefits and shift pattern from 7:00am to 5:00pm, Monday to Friday, with

Qualifications

• Proven leadership and people management skills.
• Excellent customer service focus.
• PC literate with strong MS Office knowledge.
• Experience in a busy clinical environment is desirable.
• Medical Secretary experience is desirable.
• Excellent interpersonal, written and verbal communication skills.
• Excellent organisation and time management skills.

Responsibilities

• Lead and supervise the admin team to ensure smooth back‑office operations.
• Coordinate administration tasks and centre requirements to support patient care.
• Collaborate with Centre Management to improve clinic performance and KPI delivery.
• Proactively address administration issues affecting customer experience and team effectiveness.

Skills

Leadership experience

Customer service

MS Office

Interpersonal skills

Time management

Communication skills

Tools

MS Office

Job description

Job Description:

Administrator Team Leader

Location: Bupa Health Clinic: Edinburgh: 2 Redheughs Rigg, EH12 9DQ

Salary: Up to £35,200 per annum, depending on experience, plus fantastic benefits

Hours: Full-time, 40 hours per week

Working Pattern: Shifts scheduled between 7:00am and 5:00pm, Monday to Friday, with occasional Saturday working required.

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

The role

The Admin Team Leader will manage a team of multi-skilled administrators within a Bupa Health Clinics centre and deliver all ‘Administrator' duties as and when required. You will supervise and coordinate all back of house administration requirements ensuring the smooth running of the administration teams and onward requirements of the customer. Also ensuring all administration supports the centre requirements in providing an outstanding experience for our customers

As a key member of the Centre Management Team, you will work collaboratively with colleagues to continuously improve clinic performance, drive operational excellence, and support the achievement of key business objectives and KPI targets across the centre.

You'll help us make health happen by

• Proactively deal with all issues which arise in administration matters, be that to do with the customer experience or your team.


• Share best practice approaches to administration processes within the admin team and across the business


• Monitor and control all finance work carried out by the administrative team.


• Forecast on a weekly basis to match capacity to targets


• Engage and motivate all employees within your team through coaching, one to ones, daily briefings, team meetings, written briefings etc, so that they understand the business objectives and the impact of their role on our success in conjunction with the centre manager.

Key Skills / Qualifications needed for this role

• Some previous leadership experience and people management skills


• Customer service experience and highly customer focussed.


• PC literate, excellent knowledge of MS office packages.


• Experience of working within a busy clinical environment (desirable)


• Medical Secretary experience (desirable)


• Customer service experience and highly customer focussed.


• Excellent interpersonal, written and verbal communication skills.


• Excellent organisation and time management skills

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days' holiday (increasing with service) + option to buy/sell


• 3 paid volunteering days


• Enhanced pension & life insurance


• Bupa health insurance


• Discounted dental cover


• Digital GP access


• Emotional and family wellbeing support


• Financial wellbeing resources


• Support for carers

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we aim to offer a interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Administration

Locations: Clinic - Edinburgh