Healthcare Clinic Administrator - Patient Experience

Bupa; St Albans; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension plan

Life insurance

Health & wellbeing initiatives

Discounts on Bupa products

Job summary

Bupa in St Albans is seeking an Administrator to join our Health Clinics team. This permanent full-time role (40 hours) supports reception and administrative functions, helping ensure the smooth running of the centre and delivering an outstanding patient experience.

You will manage customer enquiries, bookings and records, process payments, and collaborate with clinical colleagues. The role uses clinic systems such as EXACT, BOSS and Meddbase to keep information accurate and accessible.

Qualifications

• GCSE level education or equivalent.
• Previous administration and customer service experience within a busy environment.
• Strong communication and interpersonal skills, both written and verbal.
• Good working knowledge of Microsoft Office applications.
• Excellent organisation and prioritisation skills, with the ability to manage multiple tasks effectively.
• Experience working collaboratively as part of a team.
• A proactive, flexible and customer-focused approach.
• Audio typing skills and knowledge of medical terminology would be advantageous but are not essential.

Responsibilities

• Deliver an exceptional customer experience for adults and children.
• Greeting and welcoming customers, supporting them throughout their visit and ensuring a thorough checkout process.
• Managing incoming telephone calls, emails and customer queries professionally and efficiently.
• Booking, amending and rescheduling appointments across clinic systems including EXACT, BOSS and Meddbase.
• Preparing customer documentation, appointment packs, consent forms and clinical files.
• Supporting the efficient management of customer reports and results, ensuring they are issued within agreed timescales.
• Processing payments, invoices, credit notes and other financial administration duties accurately.
• Monitoring stock levels, ordering supplies and processing delivery notes and invoices as required.
• Working collaboratively with clinical colleagues to ensure reports and customer information are delivered within agreed service levels.

Skills

Previous administration and customer

Strong communication and interpersonal

Microsoft Office knowledge

Organisation & prioritisation

Team collaboration

Proactive, flexible, customer-focused

Audio typing / medical terminology (a+

Education

GCSE level education or equivalent

Tools

EXACT

BOSS

Meddbase

Job description

Bupa in St Albans is seeking an Administrator to join our Health Clinics team. This permanent full-time role (40 hours) supports reception and administrative functions, helping ensure the smooth running of the centre and delivering an outstanding patient experience.

You will manage customer enquiries, bookings and records, process payments, and collaborate with clinical colleagues. The role uses clinic systems such as EXACT, BOSS and Meddbase to keep information accurate and accessible.