Multi-Site Healthcare Admin Team Lead

Bupa; United Kingdom; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

25 days' annual leave (pro rata)

Bupa health insurance (provided as a B

Enhanced pension scheme and life保险

Long service recognition

Interest-free annual travel loan

Wagestream

Family-friendly and parental leave

My Bupa Extras

Job summary

Bupa is seeking a highly organised Administration Team Leader to join our New Victoria Hospital and London Medical Bupa Health Centres in London. This role oversees day-to-day administrative functions, provides leadership to the team and ensures processes are carried out accurately within required timeframes.

You will drive customer-focused service, manage the end-to-end patient journey, support coaching and performance reviews, and act as Centre Complaints Handler in collaboration with

Qualifications

• Proficiency in Microsoft Office applications.
• Strong customer service ethos with a commitment to delivering high-quality service.
• Excellent organisational and time management skills, with the ability to prioritise effectively.
• Strong interpersonal, verbal, and written communication skills.
• Demonstrated leadership capabilities and experience managing or supporting a team.
• Desirable: Previous administrative experience within a healthcare setting.

Responsibilities

• Proactively manage administrative processes to support both operational efficiency and an outstanding customer experience.
• Ensure team members understand and adhere to customer service standards through effective induction, training, and regular communication.
• Support the development of customer service skills through coaching, feedback, and performance reviews.
• Act as the Centre's Complaints Handler, managing and resolving customer concerns in a timely and professional manner, in collaboration with relevant stakeholders.
• Oversee the end-to-end customer journey, ensuring a seamless and positive experience before, during, and after appointments.
• Coordinate onward referral processes and external customer pathways where required.
• Drive continuous improvement in customer satisfaction by analysing feedback and implementing enhancements.
• Share best practices across the administrative team and wider network.

Skills

Customer service

Leadership

Organisational skills

Communication

Healthcare admin experience

Tools

MS Office

Job description

Bupa is seeking a highly organised Administration Team Leader to join our New Victoria Hospital and London Medical Bupa Health Centres in London. This role oversees day-to-day administrative functions, provides leadership to the team and ensures processes are carried out accurately within required timeframes.

You will drive customer-focused service, manage the end-to-end patient journey, support coaching and performance reviews, and act as Centre Complaints Handler in collaboration with