Health Centre Receptionist & Admin Pro

Bupa; Guildford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bupa health insurance

Enhanced pension

Health and wellbeing initiatives

Job summary

Bupa Health Centre in Guildford is seeking a Receptionist/Administrator to join our Health Clinics team and help deliver a positive experience for every visitor. You will manage front-desk duties, coordinate appointments and support clinical staff to provide a high standard of care.

The role is permanent full time (40 hours/week, Mon-Fri, with occasional Saturdays). Salary is £27,900 per annum plus comprehensive benefits, including holiday entitlement and health insurance.

Qualifications

• Previous experience in a customer service, reception or administrative role.
• Strong communication and interpersonal skills.
• Excellent organisational skills and the ability to prioritise tasks effectively in a busy environment.
• Good IT skills, including experience using Microsoft Office applications.
• High levels of accuracy and attention to detail.

Responsibilities

• Greeting and welcoming customers, ensuring a professional and friendly experience from arrival through to departure.
• Managing incoming telephone calls, emails and customer enquiries efficiently and professionally.
• Supporting the administration of appointments, bookings, amendments and cancellations across clinic systems.
• Preparing customer documentation and ensuring records are accurate and up to date.
• Processing customer payments, invoices, credit notes and other financial administration tasks.
• Managing customer reports, results, correspondence and associated follow-up activities within agreed timescales.
• Maintaining clean, safe and welcoming reception and waiting areas.
• Working closely with clinical colleagues to support the customer journey and ensure excellent service delivery.
• Supporting quality standards, compliance requirements, audits and health and safety procedures across the centre.

Skills

Customer service experience

Communication skills

Organisational skills

Attention to detail

Teamwork

Education

GCSE level education or equivalent

Tools

Microsoft Office

Job description

Bupa Health Centre in Guildford is seeking a Receptionist/Administrator to join our Health Clinics team and help deliver a positive experience for every visitor. You will manage front-desk duties, coordinate appointments and support clinical staff to provide a high standard of care.

The role is permanent full time (40 hours/week, Mon-Fri, with occasional Saturdays). Salary is £27,900 per annum plus comprehensive benefits, including holiday entitlement and health insurance.