Patient Experience & Admin Coordinator

Nuffield Health; City of Edinburgh; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Financial wellbeing support

Cycle to work scheme

Gym membership

Private healthcare

Job summary

Nuffield Health Edinburgh Hospital is seeking a Patient Administrator (Bank/Casual) to support reception, bookings and ward administration. You will welcome patients, handle enquiries, and help direct people to the right areas with empathy and clarity.

The role requires strong communication, IT and keyboard skills, and experience in healthcare administration or reception roles is advantageous. A flexible, patient-focused team player will thrive here.

Qualifications

• Excellent communication and IT skills are essential.
• Experience in healthcare administration or reception roles is advantageous.
• Ability to explain sensitive information clearly and sympathetically.

Responsibilities

• Help people feel comfortable when they visit the department.
• Answer calls, handle enquiries and book appointments.
• Welcome patients in person and direct them to changing or waiting areas.
• Work with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Skills

Communication skills

IT skills

Keyboard skills

Tools

Reception software

Job description

Nuffield Health Edinburgh Hospital is seeking a Patient Administrator (Bank/Casual) to support reception, bookings and ward administration. You will welcome patients, handle enquiries, and help direct people to the right areas with empathy and clarity.

The role requires strong communication, IT and keyboard skills, and experience in healthcare administration or reception roles is advantageous. A flexible, patient-focused team player will thrive here.