ClimateTech Customer Success Manager — Carbon Accounting

Eden Smith Group; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Eden Smith Group is seeking a Customer Success Manager for ClimateTech / Carbon Accounting. The role blends client relationship management, carbon accounting, software onboarding and project delivery.

You will work with corporate clients to collect and analyse emissions data, support reporting against established frameworks, and deliver workshops to maximise platform value. You will collaborate with product and development teams, sharing customer feedback and helping shape service evolution.

Qualifications

• Experience in carbon accounting, corporate sustainability or ESG reporting.
• Knowledge of the GHG Protocol and exposure to frameworks such as SBTi, CDP or EcoVadis.
• B2B client management, consultancy or customer success experience.
• Strong project management, analytical and communication skills.
• An interest in climate technology and helping organisations progress towards net zero.

Responsibilities

• Manage relationships with corporate clients and onboard them to the platform.
• Collect and analyse emissions data from clients.
• Support reporting against recognised sustainability frameworks.
• Deliver workshops and help clients derive value from the platform.
• Collaborate with product and development teams to feedback from customers and support account growth.

Skills

Carbon accounting

Sustainability reporting

Customer success

Client relationship management

Project management

Analytical skills

Communication skills

Climate technology

Job description

Eden Smith Group is seeking a Customer Success Manager for ClimateTech / Carbon Accounting. The role blends client relationship management, carbon accounting, software onboarding and project delivery.

You will work with corporate clients to collect and analyse emissions data, support reporting against established frameworks, and deliver workshops to maximise platform value. You will collaborate with product and development teams, sharing customer feedback and helping shape service evolution.