ClimateTech Customer Success Specialist | Remote-First & Onboarding

Advanced Infrastructure; High Wycombe; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Advanced Infrastructure seeks a customer onboarding and success specialist to bridge users and our LAEP+ platform. You will guide onboarding, provide training, and engage proactively to maximise customer value and satisfaction.

You will support first and second line inquiries, help drive adoption, and contribute to ensuring customers achieve net-zero outcomes through our software offerings.

Qualifications

• University degree or equivalent and an interest in energy and decarbonisation.
• Some prior work experience either through internships or recent graduates.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships with clients and internal stakeholders
• Outstanding communication skills, written and verbal, combined with the ability to work across diverse cultures
• Experience in a customer facing role
• Designing and delivering training sessions and event planning
• Business Intelligence reporting
• Jira Service Desk experience, either 1st line or 2nd line Support role
• Familiarity with front-end web development and backend application development
• Experience working in an Agile/Scrum development process
• Experience using Atlassian tools like Jira and Confluence or similar
• Experience using data management tools spreadsheets and SQL
• Experience using Intercom

Responsibilities

• Provide first and second line support to our customers via Jira Service Desk and Intercom. You will take ownership of the incident from ticket creation through to resolution, provide customer updates and liaise with internal teams to drive the resolution of the incident within SLA times.
• Plan and organise customer onboarding sessions and workshops, and deliver training on Advanced Infrastructure products.
• Provide product technical support to our customers via in-person and video delivering best practice product guidance and resolving specific product related queries.
• Participate in pre-sales and post-sales activities by conducting product demonstrations,gathering initial requirements in discovery sessions and participating in tender bid proposals.
• Provide business Intelligence reporting on data gathered from customer usage of the tool to plan and deliver targeted and proactive engagement activities to support user adoption of our products and to generally ensure our customer’s desired outcomes are being achieved.
• Leverage the latest generation of LLMs and AI tools to streamline workflow and deploy automations.

Skills

Communication skills

Stakeholder management

Cross-cultural communication

Interest in energy & decarbonisation

Education

University degree or equivalent

Tools

Jira Service Desk

Intercom

Jira/Confluence

SQL

Business Intelligence reporting

Data management tools / spreadsheets

Front-end / backend development familiarity

Agile/Scrum

Job description

Advanced Infrastructure seeks a customer onboarding and success specialist to bridge users and our LAEP+ platform. You will guide onboarding, provide training, and engage proactively to maximise customer value and satisfaction.

You will support first and second line inquiries, help drive adoption, and contribute to ensuring customers achieve net-zero outcomes through our software offerings.