Climate Action Client Success Lead

Climate Impact Partners; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Generous Annual Leave

Hybrid working with flexible Fridays

Health & wellbeing support

Competitive salary with annual bonus

Learning & development opportunities

Job summary

Climate Impact Partners is seeking a Client Services Associate to join our Go to Market team in a hands-on, client-facing capacity. You will manage a portfolio of client relationships alongside the Strategic Account Manager, focusing on onboarding, ongoing engagement, and renewals while shaping how the function operates.

The role requires a confident, professional approach with clients, precise communication, and a proactive mindset to build a new function from the ground up.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• A genuine interest in sustainability, climate or environmental markets.
• Experience in a client-facing role such as customer success or client services.
• Ability to manage client relationships and defined processes independently.
• Experience cross-functionally with internal teams to resolve client needs.
• Familiarity with voluntary carbon markets or ESG reporting is a plus.

Responsibilities

• Own a portfolio of client relationships in collaboration with the Strategic Account Manager.
• Lead onboarding communications and ensure timely completion of onboarding steps.
• Respond to inbound client queries and route commercial matters appropriately.
• Support recurring reporting requirements and client events/webinars.
• Contribute to development and refinement of Client Services processes and templates.

Skills

Client relationship management

Cross-functional collaboration

Excellent written communication

Independent work

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Job description

Climate Impact Partners is seeking a Client Services Associate to join our Go to Market team in a hands-on, client-facing capacity. You will manage a portfolio of client relationships alongside the Strategic Account Manager, focusing on onboarding, ongoing engagement, and renewals while shaping how the function operates.

The role requires a confident, professional approach with clients, precise communication, and a proactive mindset to build a new function from the ground up.