Client Success & Renewal Specialist

SmartCarbon Ltd; Maidenhead; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

SmartCarbon Ltd. is seeking an Account Manager to nurture client relationships and manage subscriptions within our Sales and Account Management team.

The role involves telesales activity, occasional travel to client sites (expenses paid), and participation in monthly in-person team meetings, mainly in the Northeast. You will own onboarding, respond to platform support requests, analyse reporting progress, and work with the consultancy team to deliver additional support.

Qualifications

• Customer-focused relationship management and communication skills.
• Interest in sustainability and its business impact.
• Strong analytical ability to interpret reporting and trends.
• Ability to juggle multiple tasks and priorities.
• Willingness to adapt plans and manage change as needed.
• Proactive approach to resolving client issues.

Responsibilities

• Develop and maintain relationships with clients subscribed to SmartCarbon.
• Aim to retain 90% of subscriptions year on year.
• Own onboarding of new clients.
• Respond to platform technical support requests from clients.
• Analyse reporting progress and support TRACC reporting.
• Coordinate with the consultancy team to provide support when required.
• Update Capsule CRM with client progress and activity.
• Own renewals communications and processes with clients.
• Collaborate with the MD on client retention activities.
• Engage ~200 fee-paying clients quarterly with updates and partnerships.

Skills

Customer service

Sustainability interest

Analytical skills

Multitasking

Planning & change management

Proactive attitude

Tools

Capsule CRM

Job description

SmartCarbon Ltd. is seeking an Account Manager to nurture client relationships and manage subscriptions within our Sales and Account Management team.

The role involves telesales activity, occasional travel to client sites (expenses paid), and participation in monthly in-person team meetings, mainly in the Northeast. You will own onboarding, respond to platform support requests, analyse reporting progress, and work with the consultancy team to deliver additional support.