Account Manager

SmartCarbon Ltd; Maidenhead; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

SmartCarbon Ltd. is seeking an Account Manager to nurture client relationships and manage subscriptions within our Sales and Account Management team.

The role involves telesales activity, occasional travel to client sites (expenses paid), and participation in monthly in-person team meetings, mainly in the Northeast. You will own onboarding, respond to platform support requests, analyse reporting progress, and work with the consultancy team to deliver additional support.

Qualifications

• Customer-focused relationship management and communication skills.
• Interest in sustainability and its business impact.
• Strong analytical ability to interpret reporting and trends.
• Ability to juggle multiple tasks and priorities.
• Willingness to adapt plans and manage change as needed.
• Proactive approach to resolving client issues.

Responsibilities

• Develop and maintain relationships with clients subscribed to SmartCarbon.
• Aim to retain 90% of subscriptions year on year.
• Own onboarding of new clients.
• Respond to platform technical support requests from clients.
• Analyse reporting progress and support TRACC reporting.
• Coordinate with the consultancy team to provide support when required.
• Update Capsule CRM with client progress and activity.
• Own renewals communications and processes with clients.
• Collaborate with the MD on client retention activities.
• Engage ~200 fee-paying clients quarterly with updates and partnerships.

Skills

Customer service

Sustainability interest

Analytical skills

Multitasking

Planning & change management

Proactive attitude

Tools

Capsule CRM

Job description

This position is within our Sales and Account Management function.

Working within a small team, the Account Manager will have a broad range of responsibilities as listed below.

The role will be telesales-based but may require occasional travel to clients (expenses paid) and/or some flexible working hours in order to support the wider SmartCarbon consultancy function from time to time. The role will also include attendance at monthly in-person team meetings, predominantly in the Northeast.

monthly in-person team meetings, predominantly in the Northeast.

The Role

• Develop and maintain client relationships with clients that have subscriptions to SmartCarbon.
• Ensure we retain 90% of our subscriptions year on year.
• Owning on-boarding of new clients.
• Respond to client requests for platform technical support.
• Analyse reporting progress and provide support to keep reporting on TRACC.
• Liaise with the consultancy team to deliver additional support where required.
• Update the Capsule CRM tool with progress.
• Own the SmartCarbon client renewal process (including comms).
• Work with the Managing Director on client retention activities.
• We have circa 200 fee-paying clients on the SmartCarbon platform and would expect the right person to speak with every client quarterly, update them on our forthcoming developments and build a good long-term partnership so that they renew.
• Produce weekly and monthly Board updates

The Person

• A willingness to take on responsibility
• A strong focus on customer service
• A keen interest in sustainability
• Good knowledge of the impacts of Climate Change on business
• Tenacious and adaptable
• Ability to plan and manage change
• Good level of analytical skills
• Strong ability to multitask and prioritise
• Ability to work under pressure and meet tight deadlines
• Strong problem-solving and organisation skills
• Proactive attitude to work.

The Salary:

We offer an excellent starting salary of £35,000 per annum.

The Hours:

5 days per week 9 am to 5.00 pm (part-time working will be considered at a pro-rata rate).