Customer Success Manager - Climate Tech / Carbon Accounting

Eden Smith Group; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Eden Smith Group is seeking a Customer Success Manager for ClimateTech / Carbon Accounting. The role blends client relationship management, carbon accounting, software onboarding and project delivery.

You will work with corporate clients to collect and analyse emissions data, support reporting against established frameworks, and deliver workshops to maximise platform value. You will collaborate with product and development teams, sharing customer feedback and helping shape service evolution.

Qualifications

• Experience in carbon accounting, corporate sustainability or ESG reporting.
• Knowledge of the GHG Protocol and exposure to frameworks such as SBTi, CDP or EcoVadis.
• B2B client management, consultancy or customer success experience.
• Strong project management, analytical and communication skills.
• An interest in climate technology and helping organisations progress towards net zero.

Responsibilities

• Manage relationships with corporate clients and onboard them to the platform.
• Collect and analyse emissions data from clients.
• Support reporting against recognised sustainability frameworks.
• Deliver workshops and help clients derive value from the platform.
• Collaborate with product and development teams to feedback from customers and support account growth.

Skills

Carbon accounting

Sustainability reporting

Customer success

Client relationship management

Project management

Analytical skills

Communication skills

Climate technology

Job description

Customer Success Manager – ClimateTech / Carbon Accounting

Hybrid (London) or Remote First in the UK

Are you searching for an opportunity to make a real-world impact in a scaling climate-tech start up?

Are you experienced in carbon accounting, sustainability consulting or customer success within a climate-focused business?

We're looking for a customer-focused professional to help corporate clients measure and understand their carbon footprints, navigate sustainability reporting requirements and deliver their net-zero ambitions using a dedicated climate technology platform.

This is a varied role combining client relationship management, carbon accounting, software onboarding and project delivery. You'll work directly with customers to collect and analyse emissions data, support reporting against recognised frameworks, deliver workshops and help clients get meaningful value from the platform.

You'll also work closely with internal product and development teams, sharing customer feedback, supporting account growth and helping shape the evolution of the service.

We're particularly interested in people who bring:

• Experience in carbon accounting, corporate sustainability or ESG reporting.
• Knowledge of the GHG Protocol and exposure to frameworks such as SBTi, CDP or EcoVadis.
• B2B client management, consultancy or customer success experience.
• Strong project management, analytical and communication skills.
• An interest in climate technology and helping organisations make measurable progress towards net zero.

Experience with sustainability software, carbon calculators or ESG reporting platforms would be advantageous.