Client Training & Support Coordinator

Trimble Inc.; Milton Keynes; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Trimble Inc. in the United Kingdom is seeking a Client Services Administrator to support the planning and coordination of software product training sessions, handle ad hoc client queries, and share client information with relevant internal teams.

You will work closely with the Solutions & Education Services Manager and collaborate with support, training, and sales teams to ensure best-in-class training delivery and timely escalation of usability issues.

Qualifications

• Experience in a fast-paced administrative role with attention to detail.
• Strong organisational skills to manage multiple training calendars.
• Excellent verbal and written communication.
• Customer-facing experience and professional demeanour.

Responsibilities

• Plan and coordinate client training sessions.
• Document outcomes, monitor success, transfer support, and gather feedback after training.
• Advise clients on suitable training solutions.
• Respond promptly to training enquiries by phone or email.
• Record all customer communications in Salesforce.
• Ensure training session timeframes are met.
• Collaborate with Client Service Team to update training records.
• Escalate software usability issues to internal teams.

Skills

Detail-oriented

Organisational skills

Customer-facing

Time management

Communication skills

Tools

Salesforce

Job description

Trimble Inc. in the United Kingdom is seeking a Client Services Administrator to support the planning and coordination of software product training sessions, handle ad hoc client queries, and share client information with relevant internal teams.

You will work closely with the Solutions & Education Services Manager and collaborate with support, training, and sales teams to ensure best-in-class training delivery and timely escalation of usability issues.