Customer Care & Sales Enablement Coordinator

Trane Technologies; Park Central; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Healthcare

Life Insurance

Wellbeing platforms

Structured induction and development

Job summary

Trane Technologies in the United Kingdom is seeking a Customer Care Coordinator to drive sales opportunities through proactive customer care and collaboration with cross-functional teams. You will manage high-volume calls, build trusted relationships, and coordinate with the Sales Team to share insights identified by the care team.

The role emphasizes delivering quotes within KPI targets, improving processes, and using CRM/MS Office for analysis and reporting to enhance customer experience.

Qualifications

• Proven experience in a customer care or sales support role.
• Knowledge of customer service principles and sales techniques.
• Proficiency in using CRM systems and MS Office.

Responsibilities

• Handle high-volume incoming calls and transfer them accurately.
• Build and maintain strong relationships with customers, acting as a trusted contact.
• Coordinate with the Sales Team to share insights and opportunities identified by care team.
• Ensure quotes are completed within KPI limits.
• Identify and implement improvements to capture sales opportunities during care interactions.
• Generate regular reports on opportunities and analyze trends.
• Support admin and care teams during peak times.

Skills

Customer care

Sales support

Analytical thinking

Negotiation

Leadership

Communication

Tools

CRM systems

MS Office

Inspire systems

Job description

Trane Technologies in the United Kingdom is seeking a Customer Care Coordinator to drive sales opportunities through proactive customer care and collaboration with cross-functional teams. You will manage high-volume calls, build trusted relationships, and coordinate with the Sales Team to share insights identified by the care team.

The role emphasizes delivering quotes within KPI targets, improving processes, and using CRM/MS Office for analysis and reporting to enhance customer experience.