Client Services Administrator

Trimble Inc.; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

Trimble Inc. in the UK is seeking a proactive Client Services Administrator to support client training and ongoing support across our software solutions.

You will organise training calendars, respond to client queries, and share information with internal teams to ensure smooth delivery. Reporting to the Solutions & Education Services Manager, you will work closely with the support, training, and sales teams, maintain client training records in Salesforce, and help drive customer satisfaction

Qualifications

• 2+ years in a fast-paced administrative role.
• Strong organisational and time-management skills.
• Excellent verbal and written communication.
• Experience handling client queries and coordinating training.

Responsibilities

• Coordinate and schedule client training sessions.
• Record client communications in Salesforce.
• Provide timely responses to training inquiries by phone or email.
• Collaborate with support, training, and sales teams.

Skills

Customer service

Organisational skills

Communication skills

Time management

Education

A-levels or equivalent

Tools

Salesforce

Job description

Optimise Client Satisfaction and ongoing Training as our next Client Services Administrator!

Are you a proactive administration professional with strong organisational skills ready to support both our clients and internal teams? Join Trimble’s high-performing Client Service team from one of our UK offices, where you will be responsible for software product training schedules, ad hoc client queries and requests as well as sharing client information with the relevant internal team.

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

AECO:

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great:

In this role, you’ll report to the Solutions & Education Services Manager and focus on customer support/customer satisfaction for Trimble products. Your primary responsibility will be to ensure the smooth organisation of training sessions for our software solutions for our customers. You will work closely with the support, training, and sales teams as well as clients and will be key to ensuring our clients continue to receive best in class support delivered through ongoing training as well as escalating any software useability issues to the relevant internal team.

Key Exciting Responsibilities:

• The consultation, planning, and coordination of client training sessions
• Documentation, success monitoring, transfer support, and feedback evaluation after training sessions
• Working with clients and advising on the most suitable training solutions
• Professional and timely response/handling of training enquiries and concerns via phone or email
• Complete recording of all customer communication in Salesforce
• Responsibility for meeting training session timeframe deliverables
• Working with the Client Service Team to discuss the status of customer training records
• Communication of customer issues to relevant internal teams

Essential Skills & Experience:

• 2+ years experience in a fast-paced detail orientated administrative role in a fast-paced business sector
• High level organisational skills to manage multiple training delivery calendars
• Confident demeanour and enjoyment in customer contact
• Excellent time management to achieve goals and objectives
• Excellent verbal and written communication skills

Bonus Points For:

• Experience working in a training setting
• Experience working in a software business

Logistics:

Location: Leeds, Milton Keynes or Newcastle Upon Tyne, UK - 4 Days in Office

Travel Requirement: 5%

Why You’ll Love Working With Us:

At Trimble, we’re not just a company that “does good”—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You’ll work on projects that truly matter:

Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people:

Our strong internal culture is a “hidden gem.” You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We’re a company of “visionary pragmatists” who think boldly and build things that work.

Be an owner:

Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often “self-authored,” empowering proactive “doers.”

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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