Client Services Administrator

Trimble Inc.; Milton Keynes; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Trimble Inc. in the United Kingdom is seeking a Client Services Administrator to support the planning and coordination of software product training sessions, handle ad hoc client queries, and share client information with relevant internal teams.

You will work closely with the Solutions & Education Services Manager and collaborate with support, training, and sales teams to ensure best-in-class training delivery and timely escalation of usability issues.

Qualifications

• Experience in a fast-paced administrative role with attention to detail.
• Strong organisational skills to manage multiple training calendars.
• Excellent verbal and written communication.
• Customer-facing experience and professional demeanour.

Responsibilities

• Plan and coordinate client training sessions.
• Document outcomes, monitor success, transfer support, and gather feedback after training.
• Advise clients on suitable training solutions.
• Respond promptly to training enquiries by phone or email.
• Record all customer communications in Salesforce.
• Ensure training session timeframes are met.
• Collaborate with Client Service Team to update training records.
• Escalate software usability issues to internal teams.

Skills

Detail-oriented

Organisational skills

Customer-facing

Time management

Communication skills

Tools

Salesforce

Job description

Optimise Client Satisfaction and ongoing Training as our next Client Services Administrator!

Are you a proactive administration professional with strong organisational skills ready to support both our clients and internal teams? Join Trimble's high-performing Client Service team from one of our UK offices, where you will be responsible for software product training schedules, ad hoc client queries and requests as well as sharing client information with the relevant internal team.

About Us

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

AECO

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great

In this role, you'll report to the Solutions & Education Services Manager and focus on customer support/customer satisfaction for Trimble products. Your primary responsibility will be to ensure the smooth organisation of training sessions for our software solutions for our customers. You will work closely with the support, training, and sales teams as well as clients and will be key to ensuring our clients continue to receive best in class support delivered through ongoing training as well as escalating any software useability issues to the relevant internal team.

Key Exciting Responsibilities

• The consultation, planning, and coordination of client training sessions
• Documentation, success monitoring, transfer support, and feedback evaluation after training sessions
• Working with clients and advising on the most suitable training solutions
• Professional and timely response/handling of training enquiries and concerns via phone or email
• Complete recording of all customer communication in Salesforce
• Responsibility for meeting training session timeframe deliverables
• Working with the Client Service Team to discuss the status of customer training records
• Communication of customer issues to relevant internal teams

Essential Skills & Experience

• 2+ years experience in a fast-paced detail orientated administrative role in a fast-paced business sector
• High level organisational skills to manage multiple training delivery calendars
• Confident demeanour and enjoyment in customer contact
• Excellent time management to achieve goals and objectives
• Excellent verbal and written communication skills

Bonus Points For

• Experience working in a training setting
• Experience working in a software business

Logistics

Location: Leeds, Milton Keynes or Newcastle Upon Tyne, UK - 4 Days in Office

Travel Requirement: 5%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You’ll work on projects that truly matter

Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people

Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner

Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Candidate Privacy Notices by Country

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