Client-Facing Tech Support & Training Coordinator

Confidential; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Confidential in London is seeking a Technology Support Coordinator to advance beyond a traditional helpdesk. You will work closely with lawyers and business services, helping them maximise technology usage and deliver exceptional service.

The role involves hands-on support, training, and guidance on adoption, with a focus on stakeholder engagement and process improvement. Office-based, full-time, 5 days per week.

Qualifications

• Around 3 years of IT support experience.
• Experience in a client-facing technology support role is advantageous.
• Strong knowledge of Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Able to prioritise and manage multiple issues simultaneously.

Responsibilities

• Provide hands-on technology support for a range of systems, apps and devices.
• Deliver user training and coaching to improve adoption and proficiency.
• Guide technology adoption and share best practices with users and teams.
• Identify patterns and drive process improvements across IT support.
• Collaborate with IT teams and stakeholders to resolve issues efficiently.

Skills

IT support

Client-facing

Microsoft Office

Communication

Problem solving

Organisational skills

Education

IT-related degree beneficial but not essential

Tools

Microsoft Office

Document management systems

Job description

Confidential in London is seeking a Technology Support Coordinator to advance beyond a traditional helpdesk. You will work closely with lawyers and business services, helping them maximise technology usage and deliver exceptional service.

The role involves hands-on support, training, and guidance on adoption, with a focus on stakeholder engagement and process improvement. Office-based, full-time, 5 days per week.