Client Support Administrator

Wates Group; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading property maintenance company in Southampton seeks an experienced Client Support Administrator to manage workflows and provide administrative support. The ideal candidate will have strong administrative experience in a client-focused environment and knowledge of Facilities Management systems. This position offers a competitive salary, extensive corporate benefits, and opportunities for career progression.

Benefits

Private Medical

Pension 5% employers’ contribution

Health and Wellness programme

22 days holiday + bank holidays

Learning and development opportunities

Industry-leading family leave benefits

Qualifications

• Strong administration experience in a busy, client-driven environment.
• Experience of having worked in Facilities Management.
• Highly PC literate with proficiency in the use of IT systems.

Responsibilities

• Manage workflow of all jobs through CAFM system.
• Administer cash processes and manage accounts payable workflows.
• Procure parts and materials as required by the team.

Skills

Administration experience

Communication skills

Proficiency in Microsoft Office Suite

CAFM systems experience

Time management

Education

NVQ / SVQ in Customer Services Level 1-4

Job description

CLIENT SUPPORT ADMINISTRATOR

We have an exciting opportunity for an experienced, full time Client Support Administrator to join the team at our offices in Southampton, to support Wates FM in delivering a comprehensive, first-class, maintenance service. This role provides a positive, professional, and seamless link between all members of the management team and support all staff working on the account and ensures the effective provision of help desk and financial administration.

ABOUT THE ROLE

It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential).

We do need you to have solid written and verbal communication skills, as well as highly PC literate with proficiency in the use of Microsoft Office Suite, Concept Evolution and other IT systems, and the ability to multitask and manage your time effectively, prioritising the right tasks.

This is a terrific opportunity to progress your career as part of a talented, diverse, and supportive team.

KEY ACCOUNTABILITIES

• Workflow management of all jobs through CAFM system. Logging, updating, closure and reporting against all PPM and reactive tasks. Assignment and allocation of jobs to be tasked through the site Account Manager and Supervisor.
• Procurement through the systems for parts, materials or contracted services required by Wates and Client team. This may include obtaining pricing for quotes as requested by the site Account Manager or Supervisor.
• Administration of cash processes required by Wates and Client, including management of accounts payable workflows and financial housekeeping activities.
• Administration and management of compliance records and documentation through ACT, Client systems and logbooks held on site.

You will face a wide variety of demands every day so it is vital you can prioritise and work through them whilst remaining cool, calm, and composed.

WPS successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand‑alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi‑site operations. This is an office based position.

WHAT WE OFFER

Competitive salary

Extensive corporate benefits including, Private Medical, Pension 5% employers’ contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…

Excellent range of learning and development activity to support your career progression.

Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks.

WORK FOR WATES

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises :

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

• BEST PROJECT – Inside Housing Development Awards
• WINNER – 2022 Construction News Awards
• GOLD AWARD – Investors in People 2022
• GOLD AWARD – Considerate Constructors Schemes (CCS) National Site Awards
• TOP 50 EMPLOYERS – 2022 Top 50 Employers for Women
• WINNER – 2022 Working Families Best Practice Awards