Client Success Manager

Octopus Energy; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy firm in Greater London is seeking a Client Success Manager to join its Fleet team. You will act as the primary point of contact for large fleet clients, ensuring a world-class client experience while supporting their transition to sustainable energy. This role requires strong communication skills, adaptability in a fast-paced environment, and a passion for delivering exceptional client service. If you thrive in high-growth settings and enjoy relationship management, we'd love to hear from you. Competitive salary and unique culture included.

Benefits

Flexible salary discussion

Great work culture

Employee benefits

Qualifications

• Ideally minimum one year's experience in a similar/client-facing position.
• A genuine passion for delivering awesome client experiences and driving sustainability.
• Ability to manage multiple priorities.

Responsibilities

• Act as primary point of contact for fleet clients.
• Deliver regular reporting on electrification progress.
• Manage hand-off from Sales to Success smoothly.

Skills

Client-facing experience

Excellent written communication

Detail-oriented

Fast-paced environment adaptability

Operations experience

Job description

Overview

About Octopus Fleet

We’re making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future.

In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.

Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused on simplifying operations across mixed and fully electrified vehicle fleets.

We’re looking for a talented Client Success Manager to join the Octopus Fleet team and deliver next-level customer service while supporting our business customers in their transition to sustainable energy.

What You'll Do

• Strategic Account Management
• Relationship Ownership: Act as the primary post-sales point of contact for our large fleet clients, serving as a trusted advisor on their electrification journey
• Experience Excellence: Deliver a world-class client experience by proactively identifying needs and ensuring every touchpoint adds value
• Retention & Growth: Monitor account health and usage metrics to drive long-term retention and identify opportunities for account expansion
• Performance Tracking: Deliver regular reporting to clients on their electrification progress

• Onboarding & Compliance (KYB)
• Seamless Transitions: Manage the hand-off from Sales to Success, ensuring no data or momentum is lost during the implementation phase
• KYB Navigation: Guide clients through the Know Your Business (KYB) vetting process with clarity and speed, removing friction to get them "charge-ready" in record time
• Compliance Advocacy: Ensure all client documentation meets rigorous regulatory standards while maintaining a supportive, non-bureaucratic feel

• Cross-Functional Collaboration
• The Voice of the Client: Partner closely with Product and Tech teams to advocate for user requests
• Product Evolution: Translate client pain points into feature requirements, ensuring our roadmap stays aligned with the evolving needs of the electrification market

What You'll Need

• Ideally minimum one year's experience in a similar / client facing position
• A genuine passion for delivering awesome client experiences and driving sustainability
• Comfortable speaking with businesses
• Fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to
• You thrive in a fast-paced environment and can manage multiple priorities
• A quick and independent learner
• A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement
• A knack for detail and a desire to see things through to completion
• Experience working in Operations in a high-growth company is desirable
• Able to thrive in ambiguity and take a structured approach to problem-solving

💚 Why else you'll love it here 💚

•💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

• 🎉Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

• 🎁Visit our UK perks hub - Octopus Employee Benefits

If this sounds like you then we'd love to hear from you. 🚀

P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [e-mail] and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.