Account Manager - Growth & Retention (Hybrid/Surrey)

Confidential; Epsom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Confidential is seeking an Account Manager to retain and grow a UK-based portfolio of around 50 accounts. You will manage relationships, drive renewals, and cross-sell the full services portfolio including mass notification applications.

The role is hybrid, centered in Surrey, with a basic salary of £40k–£50k plus uncapped commission. Success requires strong CRM, sales discipline and a track record of meeting targets, with a focus on delivering excellent customer outcomes and revenue growth

Qualifications

• Experience in regulatory environments or telecom/tech-enabled services.
• Strong account management and account development skills.
• CRM experience essential; Salesforce (SFDC) desirable.

Responsibilities

• Manage a portfolio of UK accounts with focus on retention, renewals and cross-sell/upsell.
• Forecast and deliver revenue targets; maintain CSAT and NPS levels.
• Build and nurture relationships; identify opportunities and referrals.
• Collaborate with marketing and other departments to improve customer experience.
• Deliver compelling bid/proposal responses and win themes.

Skills

Account management

CRM management

Forecasting

Data analysis

Relationship building

Cross-functional collaboration

Tools

Salesforce (SFDC)

Job description

Confidential is seeking an Account Manager to retain and grow a UK-based portfolio of around 50 accounts. You will manage relationships, drive renewals, and cross-sell the full services portfolio including mass notification applications.

The role is hybrid, centered in Surrey, with a basic salary of £40k–£50k plus uncapped commission. Success requires strong CRM, sales discipline and a track record of meeting targets, with a focus on delivering excellent customer outcomes and revenue growth