Client Success Manager

HealthBoxHR - LIVE; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

HealthBoxHR - LIVE in London is seeking a commercially driven Client Success Manager to grow our client portfolio, build strong relationships and drive revenue through upselling, renewals and new opportunities. You’ll manage your own client portfolio, conduct regular reviews and stay current with HBHR features to identify expansion opportunities.

You’ll collaborate with cross-functional teams, maintain CRM records and pursue proactive renewal strategies to maximize client value and retention.

Qualifications

• Experience in Client Success, Account Management or a sales-focused role.
• Proactive approach to client engagement and business development.
• Confident negotiating renewals and handling commercial conversations.
• Experience using a CRM.
• Strong communication and organisational skills.

Responsibilities

• Client Relationship Management: Proactively engage with portfolio through regular check-ins and business reviews, ensuring clients are happy and getting value from the platform.
• Upselling & Revenue Growth: Identify opportunities to upsell modules, features and upgrades while managing your sales pipeline and targets.
• Contract Renewals: Lead commercial discussions to secure renewals and longer-term commitments.
• Client Retention: Monitor satisfaction and engagement, taking steps to improve retention.
• CRM Management: Maintain accurate client records and pipeline activity.
• Product Knowledge: Stay up to date with HBHR features and communicate opportunities to clients.
• Sales & Lead Re-engagement: Re-engage previous leads to reignite interest and generate new business.

Skills

Client Success

Account Management

Sales

CRM

Negotiation

Communication

Tools

CRM

Job description

Employment Type

Full Time, Permanent

Application Start Date

13-10-2026

Application End Date

06-11-2026

Location

Soho, London

Description

HBHR | Client Success Team

We’re looking for a commercially driven and proactive Client Success Manager to join our growing team at HBHR.

This is a client-facing role focused on building strong relationships, maximising client engagement and driving revenue growth through upselling, renewals and new business opportunities.

You’ll manage your own portfolio of clients, ensuring they get the most out of the HBHR platform, whilst identifying opportunities to introduce additional products, features and services.

What you’ll do

• Client Relationship Management: Proactively engage with your portfolio through regular check-ins and business reviews, ensuring clients are happy, engaged and getting maximum value from the platform.
• Upselling & Revenue Growth: Identify and develop opportunities to upsell additional modules, features and package upgrades, managing your own sales pipeline and targets.
• Contract Renewals: Manage upcoming renewals, leading commercial discussions to secure client retention, longer-term commitments and revenue growth.
• Client Retention: Monitor client satisfaction and engagement, identifying potential risks early and taking proactive steps to improve retention.
• CRM Management: Maintain accurate client records, sales opportunities and pipeline activity.
• Product Knowledge: Stay up to date with new HBHR features and developments, proactively communicating relevant opportunities to clients.
• Sales & Lead Re‑engagement: Review historical lost leads and opportunities within our CRM, proactively reaching out to previous prospects to reignite interest, showcase new developments and generate new business opportunities.

About You

We’re looking for someone who is confident, commercially minded and enjoys building relationships whilst identifying opportunities for growth.

You'll ideally have:

• Experience in Client Success, Account Management or a sales-focused role.
• A proactive approach to client engagement and business development.
• Confidence in handling commercial conversations, upselling and negotiating renewals.
• Experience using a CRM.
• Strong communication, relationship-building and organisational skills.
• The ability to manage your own portfolio, pipeline and commercial targets.

What We Offer

• A commercially focused role with genuine ownership of your client portfolio.
• Commission opportunities linked to upselling, revenue growth and successful contract extensions.
• The chance to contribute directly to client retention, business growth and the continued success of HBHR.