Account Manager

Greys Specialist Recruitment Ltd; West Kirby; On-site; GBP 30,000 - 46,000; Full time

Job summary

Greys Specialist Recruitment Ltd are partnering with an established service provider to appoint an Account Manager to manage and develop an existing portfolio of clients.

You will build strong relationships, identify opportunities for growth and drive revenue through cross-selling and expanded service usage across accounts, while coordinating with internal teams to deliver value and customer satisfaction.

Qualifications

• Experience in account management or a similar commercially focused role.
• Strong communication skills and ability to build long-term client relationships.
• Proactive and commercially minded with the ability to manage competing priorities.

Responsibilities

• Manage and develop a portfolio of existing clients, building strong, long-term relationships.
• Identify opportunities to generate revenue through cross-selling and increased service utilisation.
• Convert client enquiries, quotations and requirements into confirmed, billable work.
• Take a proactive approach to account growth by developing new opportunities within existing accounts.
• Lead regular client reviews using performance data to strengthen relationships.
• Monitor account performance, service utilisation and revenue opportunities.
• Coordinate with internal teams to ensure services are delivered effectively.
• Manage client issues and retention risks to maintain satisfaction.
• Support contract renewals and mobilisation of new clients or services.
• Maintain a clear pipeline of account development opportunities and balance workload.

Skills

Account management

Client relationships

Job description

Greys Specialist Recruitment are working with an established service provider who are looking to appoint an Account Manager to manage and develop an existing portfolio of clients.

The Role

• Manage and develop a portfolio of existing clients, building strong, long-term relationships.
• Identify opportunities to generate additional revenue through cross-selling, repeat business and increased service utilisation.
• Convert client enquiries, quotations and identified requirements into confirmed, billable work.
• Take a proactive approach to account growth, identifying future client needs and developing new opportunities within existing accounts.
• Lead regular client reviews, using performance data and service information to identify opportunities, address concerns and strengthen relationships.
• Monitor account performance, service utilisation and revenue opportunities, taking action to protect and grow existing business.
• Coordinate with internal teams to ensure services are delivered effectively and client expectations are met.
• Manage client issues, identify retention risks and take ownership of actions to maintain customer satisfaction.
• Support contract renewals, additional service agreements and the mobilisation of new clients or services.
• Maintain a clear pipeline of account development opportunities and manage your workload to balance client service with commercial priorities.

About You

We're looking for someone with experience in Account Management, Client Services or a similar commercially focused role. You'll be confident building relationships, identifying opportunities and having conversations that lead to additional business.

You’ll need a proactive, commercially minded approach, with the ability to understand client requirements, manage competing priorities and take ownership of your accounts. Strong communication skills are essential, alongside the confidence to discuss service performance, present information and identify opportunities for growth.

Experience working towards revenue targets, developing existing accounts or cross-selling services would be particularly beneficial. Previous experience within a service-led business would be advantageous, although strong account management experience from other sectors may be transferable.

The Opportunity

This is an opportunity to join an established business in a role where account management goes beyond maintaining relationships. You’ll have the opportunity to make a tangible contribution to revenue, client retention and business growth, with a clear focus on developing existing accounts and maximising their commercial potential.

If you're an Account Manager who enjoys building relationships, spotting opportunities and turning them into business, we’d like to hear from you.