Client Success & Growth Manager

Cognassist; Hebburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading EdTech company is seeking a high-energy Client Success & Growth Manager to drive measurable impact across their client base. This role requires someone proactive and commercially minded, capable of managing client relationships and identifying growth opportunities. Candidates should have at least 3 years in Customer Success or Sales, with a strong track record in renewals and upselling. Key responsibilities include owning revenue expansion, leading onboarding, and engaging customers effectively in their journey with Cognassist.

Qualifications

• Minimum 3 years in Customer Success, Sales, or a similar role.
• SaaS experience is essential; EdTech background is a plus.
• Strong commercial acumen with proven success in renewals and upselling.

Responsibilities

• Own revenue expansion and contribute to net revenue retention targets.
• Build strong client relationships, understanding their goals and challenges.
• Lead customer onboarding and activation to ensure effective use of Cognassist.

Skills

Customer Success

Sales acumen

Account Management

CRM tools

Excellent communication

Organisational skills

Tools

Excel

Job description

Role Overview

We’re looking for a high-energy, commercially minded Client Success & Growth Manager to act as a senior individual contributor, driving measurable impact across our client base. You’ll combine consultative customer partnerships with a sharp eye for growth opportunities — ensuring every conversation unlocks value, deepens engagement, and fuels renewal and expansion.

This is a role for someone curious, proactive, and commercially driven — equally confident in delivering customer outcomes and spotting sales opportunities in the moment. You’ll also play a key role in sharing best practice and raising the bar across the wider Customer Success team.

Responsibilities

Drive Customer Value & Growth

• Own revenue expansion and contribute directly to net revenue retention targets.
• Build strong relationships with clients, understanding their goals, challenges, and success drivers.
• Proactively spot upsell, cross-sell, and renewal opportunities during customer interactions.
• Shape account strategies that deliver impact for customers and revenue growth for Cognassist.
• Forecast and track account metrics with accuracy, delivering against quarterly revenue goals.

Customer Engagement & Adoption

• Lead customer onboarding and activation, ensuring clients embed Cognassist effectively.
• Deliver tailored enablement and training to drive adoption across teams and stakeholders.
• Champion the benefits of cognitive profiling and learning strategies with senior client leaders.

Consultative Partnership

• Conduct Customer Impact Reviews, providing insights and clear next steps to improve performance.
• Act as a trusted advisor — bringing fresh ideas, best practices, and solutions that add value.
• Collaborate with Sales, Product, and Engineering to ensure customer feedback drives innovation.

Advocacy & Influence

• Convert customer success into advocacy: case studies, testimonials, and reference clients.
• Engage executives and stakeholders to reinforce Cognassist’s strategic value.
• Support timely renewals and negotiate agreements with commercial confidence.

Team Contribution & Best Practice

• Share knowledge, insights, and proven approaches with Customer Success peers.
• Help strengthen team capability by modelling commercial curiosity and proactive customer engagement.

Required Skills & Experience

• Minimum 3 years in Customer Success, Sales, Account Management, or a similar client-facing role.
• SaaS experience essential; EdTech background a plus.
• Strong commercial acumen with proven success in renewals, upselling, and expansion.
• Energetic, curious, and motivated by delivering customer impact and revenue growth.
• Excellent communicator and influencer, comfortable with both frontline users and executives.
• Organised, proactive, and resilient under pressure.
• Skilled with CRM tools and Excel; confident using data to inform decisions.

Key Competencies

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities; and
• Strong verbal and written communication skills.

Qualifications

• Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.