Client Success Champion: Onboarding & Growth

Gartner Inc.; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Collaborative culture

Unlimited growth opportunities

Job summary

Gartner, Inc. in London is seeking a Client Success Associate to ensure clients derive value from Gartner subscriptions. You will onboard new clients, surface priorities, and connect clients with Gartner experts to drive engagement and ROI.

You will work with executives and teams across IT, HR, and finance, leveraging Gartner resources to deliver outcomes. The role offers a collaborative, growth-oriented environment in a hybrid workplace.

Qualifications

• Must be fluent in English and German.
• Bachelor's degree preferred with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.

Responsibilities

• Partner with clients across senior to junior levels in IT, HR, Supply Chain, Marketing, Finance, Legal and Sales to ensure they are successful with Gartner.
• Deliver value to decision makers by introducing Gartner services, account management, or connecting clients with Gartner experts.
• Identify client priorities and align Gartner resources to maximize ROI on the Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery and design innovative solutions.
• Leverage insights and metrics to drive continuous client engagement, satisfaction, retention and growth.

Skills

Fluent English

German language

Education

Bachelor's degree

Job description

Gartner, Inc. in London is seeking a Client Success Associate to ensure clients derive value from Gartner subscriptions. You will onboard new clients, surface priorities, and connect clients with Gartner experts to drive engagement and ROI.

You will work with executives and teams across IT, HR, and finance, leveraging Gartner resources to deliver outcomes. The role offers a collaborative, growth-oriented environment in a hybrid workplace.