Client Success Analyst — Tech Support & Growth

Intapp, Inc.; City of Westminster; On-site; GBP 32,000 - 52,000; Full time

Job summary

Intapp, Inc. in London seeks a Client Success Analyst to handle client inquiries and deliver high-level technical support within a growing user community. You will work with an enthusiastic team to resolve high-priority issues promptly and efficiently.

The role emphasizes consultative client education, platform configuration, and process improvements, with a strong emphasis on collaboration and professional growth within a flexible, modern work environment.

Qualifications

• Client support experience is required.
• Windows OS and Microsoft Office proficiency required.
• Undergraduate degree in business, computer science or related field.
• Strong written and verbal communication skills.
• Superior troubleshooting and problem-solving abilities.
• Self-motivated with a proactive attitude.
• Willingness to roll up sleeves to get the job done.
• Experience with Zendesk and SQL is a plus.

Responsibilities

• Learn Intapp DealCloud products and provide best-practice guidance to clients.
• Assist clients with training questions, platform configuration, workflows and new processes.
• Ensure high-quality client solutions and timely handling of high-priority issues.

Skills

Communication

Troubleshooting

Organizational skills

Proactive attitude

Education

Undergraduate degree in business or CS or related field

Tools

Zendesk

SQL

Job description

Intapp, Inc. in London seeks a Client Success Analyst to handle client inquiries and deliver high-level technical support within a growing user community. You will work with an enthusiastic team to resolve high-priority issues promptly and efficiently.

The role emphasizes consultative client education, platform configuration, and process improvements, with a strong emphasis on collaboration and professional growth within a flexible, modern work environment.