Client Success Analyst

Intap; Greater London; On-site; GBP 36,000 - 54,000; Full time

Job summary

Intapp in London, UK is hiring a Client Success Analyst to handle client inquiries and provide high level technical support to the Intapp user community. This full-time position offers a strong career growth opportunity within a collaborative team environment.

The analyst will learn Intapp DealCloud products, deliver best practices, assist with training, platform configuration, workflows, and ensure exceptional solution quality for our clients.

Qualifications

• Client success or technical support experience required.
• Proficient in Windows OS and Microsoft Office.
• Bachelor's degree in business, computer science, or related fields.
• Strong written and verbal communication.
• Excellent troubleshooting and problem-solving abilities.
• Self-motivated with a strong work ethic.
• Good organizational skills and planning.

Responsibilities

• Provide consultative support and best practices to clients.
• Educate clients on training, platform configuration, workflows and processes.
• Ensure high-quality solutions and timely resolution of issues.

Skills

Client success experience

Communication skills

Self-motivation

Team collaboration

Problem solving

Education

Undergraduate degree in Business or CS

Tools

Zendesk

SQL

Job description

Client Success AnalystLondon . hubridThe Client Success Analyst will handle client inquiries while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable skills working among an enthusiastic team in London, UK. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.What you will do:Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client supportClient Education: Assist clients with questions regarding training, platform configuration, work flow and new processesQuality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clientsWhat you will need:Client Success or Technical/Product Support experience requiredCompetency with Windows OS and Microsoft Office suite requiredAn undergraduate business, computer science degree or other related degreesStrong written and verbal communication skills, and be able to work effectively in partnership with clientsSuperior troubleshooting, evaluative, and technical problem-solving abilitiesSelf-motivated, strong work ethic, and a “whatever it takes to get it done” mentalityWillingness to roll-up up your sleeves to get the job done while contributing to the overall success of the companyStrong organizational skills and is an effective plannerExperience with Zendesk & SQL is a plus!What you will gain at Intapp:At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.Here, you will have the opportunity to:Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.#LI-NL1Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.