Client Success Analyst

Intapp; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Reimbursement for training

Complimentary lunches

Volunteer time off

Donation matching program

Job summary

Intapp is seeking a Client Success Analyst in London to handle client inquiries and provide technical support within a collaborative team. The role focuses on ensuring high-priority issues are resolved promptly and delivering exceptional client service.

You will learn Intapp DealCloud products, educate clients, and contribute to solution quality while working on-site in London. Strong communication and troubleshooting skills are essential, with experience in Zendesk and SQL considered a plus.

Qualifications

• Experience in Client Success or technical/support roles.
• Proficiency with Windows OS and Microsoft Office.
• Bachelor's degree in business, computer science, or related field.
• Strong written and verbal communication; able to collaborate with clients.
• Excellent troubleshooting and problem-solving abilities.
• Self-motivated with a strong work ethic and proactive attitude.

Responsibilities

• Learn Intapp DealCloud products and provide consultative client support.
• Assist clients with training, platform configuration, workflows, and new processes.
• Deliver high-quality solutions and ensure client satisfaction.

Skills

Client success

Technical support

Communication skills

Windows OS

MS Office

Zendesk

SQL

Team collaboration

Troubleshooting

Education

Undergraduate business or computer science degree or related

Tools

Zendesk

SQL

Job description

Client Success Analyst

London . hubrid

The Client Success Analyst will handle client inquiries while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable skills working among an enthusiastic team in London, UK. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.

What you will do:

• Consultative Support:The Analyst is expected to fully learn the Intapp DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
• Client Education:Assist clients with questions regarding training, platform configuration, work flow and new processes
• Quality:The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

What you will need:

• Client Success or Technical/Product Support experience required
• Competency with Windows OS and Microsoft Office suite required
• An undergraduate business, computer science degree or other related degrees
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients
• Superior troubleshooting, evaluative, and technical problem-solving abilities
• Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
• Strong organizational skills and is an effective planner
• Experience with Zendesk & SQL is a plus!

What you will gain at Intapp:

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.

• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.

• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.