Client Success Analyst

Intapp, Inc.; City of Westminster; On-site; GBP 32,000 - 52,000; Full time

Job summary

Intapp, Inc. in London seeks a Client Success Analyst to handle client inquiries and deliver high-level technical support within a growing user community. You will work with an enthusiastic team to resolve high-priority issues promptly and efficiently.

The role emphasizes consultative client education, platform configuration, and process improvements, with a strong emphasis on collaboration and professional growth within a flexible, modern work environment.

Qualifications

• Client support experience is required.
• Windows OS and Microsoft Office proficiency required.
• Undergraduate degree in business, computer science or related field.
• Strong written and verbal communication skills.
• Superior troubleshooting and problem-solving abilities.
• Self-motivated with a proactive attitude.
• Willingness to roll up sleeves to get the job done.
• Experience with Zendesk and SQL is a plus.

Responsibilities

• Learn Intapp DealCloud products and provide best-practice guidance to clients.
• Assist clients with training questions, platform configuration, workflows and new processes.
• Ensure high-quality client solutions and timely handling of high-priority issues.

Skills

Communication

Troubleshooting

Organizational skills

Proactive attitude

Education

Undergraduate degree in business or CS or related field

Tools

Zendesk

SQL

Job description

The Client Success Analyst will handle client inquiries while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable skills working among an enthusiastic team in London, UK. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.

• Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
• Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
• Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

  Client Success or Technical/Product Support experience required

• Competency with Windows OS and Microsoft Office suite required
• An undergraduate business, computer science degree or other related degrees
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients
• Superior troubleshooting, evaluative, and technical problem-solving abilities
• Self-motivated, strong work ethic, and a "whatever it takes to get it done" mentality
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
• Strong organizational skills and is an effective planner
• Experience with Zendesk & SQL is a plus!

  At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.