Client Success & Technical Support Analyst (London)

Intapp; Greater London; Presencial; GBP 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Reimbursement for training

Complimentary lunches

Volunteer time off

Donation matching program

Descripción de la vacante

Intapp is seeking a Client Success Analyst in London to handle client inquiries and provide technical support within a collaborative team. The role focuses on ensuring high-priority issues are resolved promptly and delivering exceptional client service.

You will learn Intapp DealCloud products, educate clients, and contribute to solution quality while working on-site in London. Strong communication and troubleshooting skills are essential, with experience in Zendesk and SQL considered a plus.

Formación

• Experience in Client Success or technical/support roles.
• Proficiency with Windows OS and Microsoft Office.
• Bachelor's degree in business, computer science, or related field.
• Strong written and verbal communication; able to collaborate with clients.
• Excellent troubleshooting and problem-solving abilities.
• Self-motivated with a strong work ethic and proactive attitude.

Responsabilidades

• Learn Intapp DealCloud products and provide consultative client support.
• Assist clients with training, platform configuration, workflows, and new processes.
• Deliver high-quality solutions and ensure client satisfaction.

Conocimientos

Client success

Technical support

Communication skills

Windows OS

MS Office

Zendesk

SQL

Team collaboration

Troubleshooting

Educación

Undergraduate business or computer science degree or related

Herramientas

Zendesk

SQL

Descripción del empleo

Intapp is seeking a Client Success Analyst in London to handle client inquiries and provide technical support within a collaborative team. The role focuses on ensuring high-priority issues are resolved promptly and delivering exceptional client service.

You will learn Intapp DealCloud products, educate clients, and contribute to solution quality while working on-site in London. Strong communication and troubleshooting skills are essential, with experience in Zendesk and SQL considered a plus.