Hybrid London Client Success Analyst

INTAPP LIMITED; Greater London; Vor Ort; GBP 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Complimentary lunches

Fully stocked kitchens

Wellness program

Volunteer time off

Zusammenfassung

INTAPP LIMITED in London is seeking a Client Success Analyst to handle client inquiries while providing high-level technical support to the Intapp user community. This full-time role offers opportunities to learn Intapp DealCloud and collaborate with an enthusiastic team in London, UK.

You will assist with training, platform configuration, work flows and new processes while delivering exceptional service and ensuring timely resolution of high-priority issues.

Qualifikationen

• Two plus years Client Success or Technical/Product Support experience required
• Competency with Windows OS and Microsoft Office suite required
• An undergraduate business, computer science degree or other related degrees
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients
• Superior troubleshooting, evaluative, and technical problem-solving abilities
• Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
• Strong organizational skills and is an effective planner
• Experience with Zendesk & SQL is a plus!

Aufgaben

• Consultative Support: Learn Intapp DealCloud products and provide client best practices and consultative support
• Client Education: Assist clients with training, platform configuration, workflow and new processes
• Quality: Deliver an exceptional level of solution quality in the eyes of our clients

Jobbeschreibung

INTAPP LIMITED in London is seeking a Client Success Analyst to handle client inquiries while providing high-level technical support to the Intapp user community. This full-time role offers opportunities to learn Intapp DealCloud and collaborate with an enthusiastic team in London, UK.

You will assist with training, platform configuration, work flows and new processes while delivering exceptional service and ensuring timely resolution of high-priority issues.