Client Success Analyst

Synectics Solutions Ltd; Burslem; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology solutions company in Burslem seeks a dedicated professional for a Client Success position. The role involves assisting Client Success Managers, coordinating meetings, and managing client relationships effectively. Ideal candidates will have solid communication and organizational skills, demonstrated experience in customer-facing roles, and a positive approach to problem-solving. This opportunity offers the chance to thrive in a dynamic environment while contributing to client satisfaction.

Qualifications

• Proven experience in a customer-facing role.
• Demonstrated enthusiasm to learn and adapt.
• Strong organizational skills focusing on outcomes.

Responsibilities

• Assist Client Success Managers in developing client relationships.
• Coordinate and participate in meetings.
• Manage Change Requests in collaboration with clients.

Skills

Strong communication skills

Effective planning and organizational skills

Ability to build relationships

Problem-solving skills

Adaptability to new skills

Job description

We are seeking a dedicated professional to join our Client Success department, supporting the ongoing growth of our products and client base.

Key Responsibilities

• Assist Client Success Managers in developing client relationships and optimizing application usage.

• Coordinate and participate in internal and external meetings, including planning, documentation, and follow-up.

• Collaborate with clients and Client Success Managers to manage Change Requests.

• Prepare draft quotes for review, approval, and internal tracking through completion.

• Oversee the release process, including scheduling downtime and application testing.

• Foster strong relationships with both clients and internal teams.

• Log and review customer support calls, escalating issues as necessary.

Requirements

• Proven experience in a customer-facing, business-oriented role with strong communication skills.

• Demonstrated enthusiasm and ability to learn new skills and adapt to evolving practices.

• Effective planning and organizational skills, with a focus on prioritizing workload and achieving outcomes.

• Ability to build and maintain productive working relationships.

• Capable of working independently and as part of a team in a dynamic, fast-paced environment.

• Positive approach to problem-solving, decision-making, and engaging with diverse stakeholders.