Client Services Manager — Lead Housing & Community Support

Home Group; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent housing organization is seeking a Client Services Manager in Exeter to lead a team delivering support for individuals experiencing homelessness. The successful candidate will oversee a 19-bed hostel, managing staff performance and ensuring service quality through KPIs. Strong people skills, experience in housing management, and effective IT skills are essential. The role offers a great salary and benefits including generous leave and discounts. Join a team where you can make a real difference in people's lives.

Benefits

34 days leave including bank holidays

800+ shop discounts

Paid time off for volunteering

Health cash plan savings

Qualifications

• Experience of managing supported or care environments.
• Desirable experience in housing management.
• Strong willingness to learn internal systems.

Responsibilities

• Lead a team to deliver person-centred, quality housing support.
• Manage individual and team performance while being resilient.
• Act as Safeguarding lead ensuring health and safety checks are completed.

Skills

Great people skills

Experience in supported or care environments

Strong IT skills

Tools

Microsoft Office

Job description

A prominent housing organization is seeking a Client Services Manager in Exeter to lead a team delivering support for individuals experiencing homelessness. The successful candidate will oversee a 19-bed hostel, managing staff performance and ensuring service quality through KPIs. Strong people skills, experience in housing management, and effective IT skills are essential. The role offers a great salary and benefits including generous leave and discounts. Join a team where you can make a real difference in people's lives.