Client Services Manager

Pertemps; Harlow; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A growing specialist contractor in Harlow is looking for a Client Services Manager to act as the primary liaison between clients and in-house teams. This position involves ensuring compliance with contractual requirements while building strong client relationships. Ideal candidates will have a background in construction or fire protection and possess outstanding communication skills. Competitive salary between £35,000 and £38,000 with hybrid working options once fully trained allows for flexible work-life balance.

Benefits

Structured onboarding and training

Company benefits package

Long-term career progression

Qualifications

• Background in construction or passive fire protection is preferred.
• Strong client management and communication skills.
• Ability to handle multiple accounts effectively.

Responsibilities

• Act as the primary liaison between clients and teams.
• Ensure works are delivered according to compliance standards.
• Build and maintain strong relationships with clients.

Skills

Client-facing skills

Communication

Relationship-building

Organizational skills

Job description

Client Services Manager – Construction Harlow

Working as an Account Manager, you will act as the primary liaison between clients and in-house teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction environment.

Key Responsibilities

• Serve as the main point of contact for clients across projects.
• Build and maintain strong, long-term client relationships
• Attend client meetings, framework reviews, progress updates, and pre-start meetings to support project managers and the delivery team
• Monitor contract performance against KPIs and agreed programmes
• Coordinate with operations, compliance, and commercial teams to ensure smooth delivery
• Relay client feedback internally and elevate risks or issues where necessary
• Identify opportunities to improve service delivery or expand works within existing accounts
• Produce basic account reports, progress updates, and client communications
• Support clients in understanding compliance requirements and the importance of fire safety

Ideal Candidate

• Background in construction or fire doors, or passive fire protection, housing association or similar or housing developer companies.
• Strong client-facing, communication, and relationship-building skills
• Comfortable managing multiple accounts and priorities
• Organised, professional, and commercially aware

Package & Benefits

• £35,000 – £38,000 per annum (depending on experience)
• Hybrid working is available once fully trained
• Structured onboarding and training period
• Company benefits package (details provided upon offer)
• Long-term career progression within a growing specialist contractor