French-Speaking Retail Client Services Lead

Nordic Jobs Worldwide; Greater London; On-site; GBP 44,000 - 55,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance: 4x salary

Discounts & perks across partners

Development Opportunities

Bonus: 20%

Job summary

Worldwiders is seeking a French-speaking Client Services expert to join our retail excellence programme. You will be the direct link between the UK Hub, market client and in-market partner agency, managing campaigns and service delivery with strong language and commercial focus.

You will track budgets, KPIs and stakeholder communications in the relevant market language while collaborating across teams to drive performance and growth across EMEA.

Qualifications

• Fluent in English and French, both written and verbal.
• Experience in account management or customer-facing roles across European markets.
• Willing to travel and stay away in market for several nights per week.

Responsibilities

• Act as the key link between UK hub, market client and in-market partner agency.
• Manage client campaigns, requests, projects and end-to-end service delivery.
• Provide clear client updates and stakeholder communication in market language.
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement.
• Influence and collaborate across teams and clients to drive growth.
• Identify growth and best-practice opportunities across the EMEA Hub.

Skills

English

French

Account management

Customer-facing

Budget & KPIs

Stakeholder management

Job description

Worldwiders is seeking a French-speaking Client Services expert to join our retail excellence programme. You will be the direct link between the UK Hub, market client and in-market partner agency, managing campaigns and service delivery with strong language and commercial focus.

You will track budgets, KPIs and stakeholder communications in the relevant market language while collaborating across teams to drive performance and growth across EMEA.