Client Services Co-Ordinator Claims

Royal Veterinary College; Potters Bar; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Competitive pension

Family-friendly policies

Fitness and Wellbeing Centre on-site

Cycle to work scheme

Free mini-bus service to Potters Bar

Job summary

The Royal Veterinary College in Potters Bar is seeking an experienced Client Services Co-Ordinator to join our Claims Team. You will process insurance claims accurately and provide clear, compassionate support to clients throughout their claims journey while assisting our client-facing team during patient admission and discharge.

We value professionalism, empathy and organisational skill. This role requires a high level of professionalism and a commitment to delivering exceptional customer

Qualifications

• Proven experience in a client-facing role, ideally within healthcare or veterinary setting.
• Strong administrative skills, including Microsoft Office and CRM/database systems.
• Excellent attention to detail with high accuracy.
• Desirable: experience in insurance claims handling.
• Superb communication and interpersonal skills.
• Ability to discuss sensitive topics with empathy and discretion.
• Highly organised and diligent with ability to manage a high workload and priorities.

Responsibilities

• Process insurance claims efficiently within agreed service levels.
• Review veterinary invoices, clinical notes and medical histories.
• Handle and accurately process client and patient information.
• Identify and resolve discrepancies promptly and efficiently.
• Manage incoming calls and emails.
• Process card and cash payments.

Skills

Client-facing experience

Administrative skills

Microsoft Office

CRM/database systems

Attention to detail

Insurance claims handling

Communication skills

Empathy & discretion

Organised & diligent

Workload prioritisation

Tools

CRM software

Job description

We have an exciting and rare opportunity for an experienced and proactive Client Services Co-Ordinator to join our Claims Team in our busy veterinary hospital.

In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge.

This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.

Key Responsibilities:

• Process claims efficiently within agreed service levels
• Review veterinary invoices, clinical notes, and medical histories.
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies promptly and efficiently
• Manage incoming calls and emails
• Process card and cash payments

What We’re Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Excellent attention to detail and a high level of accuracy
• Previous experience in insurance claims handling (desirable)
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work
• Ability to manage a high workload and prioritise effectively.

This is an exciting opportunity to become part of a busy collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.