Client Services Administrator

Admin Outsourcing Services; Hempstalls; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free on-site parking

EV charging (subject to availability)

Tea and coffee provided

Employee discounts available on client

Job summary

Admin Outsourcing Services is seeking an administrator to join the Client Services and Operations teams in a fast-paced fulfilment environment. You will be responsible for handling customer inquiries, processing orders, and maintaining accurate records to support efficient delivery operations.

Ideal candidates have admin or customer service experience, strong organisational skills, and proficiency with MS Outlook, Word and Excel.

Qualifications

• Experience in administration or customer service
• Strong organisational skills and ability to prioritise
• Excellent attention to detail and communication skills
• Able to work in a fast-paced environment and meet deadlines

Responsibilities

• Process customer orders and maintain accurate client and delivery records
• Liaise with warehouse and operations teams to ensure smooth fulfilment
• Handle routine customer enquiries and monitor shared inboxes
• Prepare documents and reports and maintain spreadsheets
• Provide general administrative support as needed

Skills

Organisational skills

Attention to detail

Written and verbal communication

Prioritising workload

Customer service

Logistics/fulfilment experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

STRICTLY UK BASED APPLICANTS ONLY PLEASE WITH FULL RTW STATUS

This is a great opportunity to join a growing fulfilment and logistics business, providing administrative support to the Client Services and Operations teams.

The role would suit someone with previous administration or customer service experience who enjoys working in a fast-paced environment and has excellent organisational skills.

Typical duties are likely to include processing customer orders, maintaining accurate client and delivery records, liaising with warehouse and operations teams, handling routine customer enquiries, monitoring shared inboxes, preparing documents and reports, maintaining spreadsheets and providing general administrative support.

Person Requirements:

• Previous administration and/or customer service experience
• Strong organisational skills
• Excellent attention to detail
• Good written and verbal communication skills
• Ability to prioritise workload and meet deadlines
• Competent in Microsoft Outlook, Word and Excel
• Reliable and professional approach
• Logistics, warehousing or fulfilment experience would be advantageous

37.5 hours per week

Monday - Friday: 8.30am - 5pm.

Company Benefits: Free on-site parking, EV charging (subject to availability), tea and coffee provided, employee discounts available on selected client products.