Desk Based Account Manager

Admin Outsourcing Services; Hempstalls; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Free on-site parking

EV charging

Tea and coffee provided

Employee discounts on client products

Zusammenfassung

Admin Outsourcing Services in the United Kingdom is seeking an Account Manager to oversee a portfolio of e-commerce and wholesale clients, building strong relationships and driving service improvement. You will monitor KPIs, prepare performance reports, forecast demand, conduct reviews, and grow account opportunities while keeping Salesforce CRM up to date.

This role requires UK-based applicants with full right to work status and a 37.5 hour work week (Mon-Fri, typically 8:00–17:00 with some

Qualifikationen

• Previous account management or client-facing experience.
• Strong communication and relationship-building skills.
• Ability to analyse data and KPIs.
• Highly organised with strong attention to detail.
• Logistics, fulfilment or e-commerce experience would be advantageous.

Aufgaben

• Act as day-to-day contact for clients.
• Monitor KPIs and service levels.
• Prepare performance reports.
• Forecast customer demand.
• Conduct service reviews.
• Manage account development opportunities.
• Maintain Salesforce CRM records.

Kenntnisse

Account management

Client-facing experience

Communication skills

Data & KPI analysis

Organised / detail-oriented

Tools

Salesforce CRM

Jobbeschreibung

STRICTLY UK BASED APPLICANTS ONLY PLEASE WITH FULL RTW STATUS

This is an exciting opportunity to join a growing logistics and fulfilment business, managing relationships with a portfolio of e-commerce and wholesale clients.

The successful candidate will be responsible for maintaining strong client relationships, monitoring service performance and identifying opportunities to grow and develop customer accounts.

Typical duties are likely to include acting as the day-to-day point of contact for clients, monitoring KPIs and service levels, preparing performance reports, forecasting customer demand, conducting service reviews, managing account development opportunities and maintaining accurate Salesforce CRM records.

Person Requirements:

• Previous account management or client-facing experience
• Strong communication and relationship-building skills
• Ability to analyse data and KPIs
• Highly organised with strong attention to detail
• Logistics, fulfilment or e-commerce experience would be advantageous

37.5 hours per week

Monday - Friday: between 8am-5pm, a typical working pattern would be 8.30am-5pm or 8am-4.30pm.

Company Benefits: Free on-site parking, EV charging (subject to availability), tea and coffee provided, employee discounts available on selected client products.