Customer Services Manager

Admin Outsourcing Services; Hempstalls; Vor Ort; GBP 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free on-site parking

EV charging (subject to availability)

Tea and coffee provided

Employee discounts

Zusammenfassung

Admin Outsourcing Services in the United Kingdom is seeking a hands-on Customer Services Team Leader to guide an established team within our fulfilment and logistics operations. The role focuses on developing staff, resolving escalations and maintaining high levels of customer satisfaction.

You will work closely with warehouse, sales and operations; typical duties include KPI monitoring, process improvements, and maintaining strong customer relationships.

Qualifikationen

• Proven experience managing a customer service team.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to resolve problems and manage escalations.
• Experience within e-commerce, wholesale, logistics or fulfilment environments would be advantageous.

Aufgaben

• Lead and develop the Customer Services team.
• Manage escalated customer issues and drive resolution.
• Monitor KPIs and identify opportunities for improvement.
• Maintain strong customer relationships across functions.
• Collaborate with warehouse, sales and operations.

Kenntnisse

Proven experience

Leadership

Communication

Problem solving

Ecommerce/wholesale/logistics

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

STRICTLY UK BASED APPLICANTS ONLY PLEASE WITH FULL RTW STATUS

This is an excellent opportunity to join a growing fulfilment and logistics business supporting both e-commerce and wholesale customers. The successful candidate will lead an established Customer Services team and play a key role in maintaining high levels of customer satisfaction.

The key requirement for this role is a proven and demonstrable track record of successfully managing and developing a customer service team. We are looking for a hands-on leader who can motivate people, improve processes and drive service excellence.

Typical duties are likely to include leading and developing the Customer Services team, managing escalated customer issues, monitoring KPIs, identifying opportunities for improvement, maintaining customer relationships and working closely with warehouse, sales and operational teams.

Person Requirements

• Proven experience managing a customer service team
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to resolve problems and manage escalations
• Experience within e-commerce, wholesale, logistics or fulfilment environments would be advantageous
• Strong IT skills including Microsoft Office

37.5 hours per week

Monday - Friday: between 8am-5pm, a typical working pattern would be 8.30am-5pm or 8am-4.30pm.

Company Benefits

• Free on-site parking
• EV charging (subject to availability)
• tea and coffee provided
• employee discounts available on selected client products