Customer Services Advisor

Nuffield Health; Leicester; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Free gym membership

Health assessments

Retail discounts

Pension options

Cycle to Work Scheme

Résumé du poste

Nuffield Health Leicester Hospital is seeking a Customer Services Advisor on a fixed-term contract until 31 December 2026. The role is full-time, 37.5 hours per week, including evenings and weekends, based at Leicester Hospital.

The successful candidate will provide high-quality customer service, manage inquiries, handle patient registrations, and coordinate appointments while maintaining confidentiality and accuracy in all data handling.

Qualifications

• Previous experience in an administrative or office-based environment.
• Strong communication skills with confidence engaging with the public and healthcare professionals.
• Competence and confidence using IT systems, with intermediate to advanced skills in Microsoft Word and Excel.
• Commitment to delivering high-quality client service and positive customer interactions.

Responsabilités

• Consistently providing high-quality customer service.
• Managing enquiries, escalating complex issues to senior staff when appropriate.
• Entering client data and completing patient registration in line with standards and timescales.
• Communicating professionally and maintaining confidentiality of client information.
• Preparing standard departmental reports as required.
• Scheduling, rescheduling and coordinating appointments; managing availability of consultation rooms and consultants.

Description du poste

Head Office

Customer Services Advisor

Customer Services AdministratorLeicester Hospital | Sales & Marketing | Fixed Term Contract Until 31st December 2026 | Full time |

£24,043 pro rata

37.5 Hours per week including evenings and weekends Varied Hours 8am-6pm

At Nuffield Health, success goes beyond commercial performance. Our mission is to make a positive difference to the health and wellbeing of our local communities. If you possess a strong standard of written and spoken English, excel at building strong relationships, enhancing customer experiences, and contributing to business growth, this could be an excellent opportunity for you.

As a Customer Services Advisor, you will:

• Consistently providing high-quality customer service
• Managing internal and external enquiries efficiently, escalating complex issues to senior staff where appropriate
• Accurately entering client data and completing patient registration in line with agreed standards and timescales
• Communicating professionally and effectively at all times
• Maintaining strict confidentiality of client and patient information
• Preparing standard departmental reports as required
• Scheduling, rescheduling, and coordinating appointments
• Managing the availability of consultation rooms and consultants
• Creating, amending, or cancelling clinics as required
• Undertaking additional administrative and ad hoc duties to support business needs

To succeed as a Customer Services Advisor, you will demonstrate:

• Previous experience in an administrative or office-based environment
• Strong communication skills, with confidence engaging both the general public and healthcare professionals
• Competence and confidence using IT systems, with intermediate to advanced skills in Microsoft Word and Excel
• A commitment to delivering high-quality client service and positive customer interactions.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Leicester Hospital.

Founded in 1969, Nuffield Health Leicester Hospital was originally built from funds raised by the local community and is now one of the leading providers of private healthcare in Leicestershire. The Hospital has a strong local reputation with patients remaining loyal. The Hospital has 28 ensuite inpatient beds, 2 Laminar flow theatres, Endoscopy Suite, minor treatment room and 14 consulting rooms. The hospital delivers a wide variety of inpatient and outpatient treatments and services using the best possible technologies. Since 2015 we have invested in a static MRI unit, a new digital X ray room & digital mammography. We are a local centre of excellence for Children and Young People Services. Having a Fitness & Wellbeing Gym in Leicester has led to a close working relationship and the Hospital was a forerunner for the Nuffield recovery plus programme.
The Hospital has been rated as a ‘Good’ hospital by the CQC and achieved this rating across the 5 key lines of enquiry across all departments inspected

Join Nuffield Health and create the future you want, today.

Rewards & Benefits

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

• eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.