Client Service Associate- BigDough Solutions

S&P Global Inc.; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial solutions firm in the City of Westminster is seeking a Junior Client Services Associate to join their Client Success team. This role involves providing application and technical support to a global client base, requiring excellent communication and organizational skills. Successful candidates will be proactive, client-focused, and able to address client issues independently. The position supports a dynamic, fast-paced environment and offers numerous benefits including healthcare coverage and flexible downtime.

Benefits

Health care coverage

Generous time off

Access to learning resources

Competitive pay and retirement planning

Family-friendly perks

Retail discounts

Qualifications

• Proactive attitude and ability to work independently and collaboratively.
• Goal-oriented with ability to prioritize tasks.
• Resourceful and committed to problem-solving.

Responsibilities

• Handle inbound emails and phone calls from clients.
• Assist with incident management for product-wide issues.
• Collaborate with internal teams to resolve client queries.

Skills

Client-focused

Excellent communication skills

Organizational skills

Problem-solving skills

Ability to work independently

Education

Bachelor's degree in relevant field

Tools

Salesforce

JIRA

Job description

Job Overview

Grade Level (for internal use): 07 Client Services Associate - BigDough Solutions

BigDough Solutions provides an ecosystem of data and software solutions which increase the value of the interactions between institutional investors, broker/dealers and research providers. Whether it is facilitating corporate access roadshows, conferences, access to analysts or the distribution of research, our CRM and Events applications connect all the stakeholders. Our comprehensive institutional investor contact and holdings data is relied upon daily by thousands of professionals across the capital markets industry for prospecting and for providing key insights to help better service their clients. We have a broad and diverse customer base, including some of the world's largest financial institutions.

We are seeking a junior Client Services Associate to join our dynamic and global Client Success team, where you will provide application and technical support for our global client base. Client Success is a critical function within the business, responsible for helping all clients with any inbound questions or issues. The team ensures a successful customer experience within our product ecosystem with a combination of technical skill and a hands‑on approach to solving for the needs of our clients. The right candidate will be client‑focused, have great communication and organizational skills, and be able to work independently to resolve client issues. Attention to detail, strong follow‑through and a curious, problem‑solving disposition are essential for success. This is a demanding, fast‑paced environment which requires holiday support on a rotational basis. We have a track record of innovation leveraging leading technologies, industry expertise, and strong relationships with market participants.

Responsibilities

• Handle inbound emails and phone calls from our clients, often requiring product walkthroughs, problem‑solving, or internal escalations.
• Maintain professional communication with clients by email, phone, or virtual meetings.
• Assist with incident management for any product‑wide incident impacting our clients.
• Case management using Salesforce, as well as JIRA, our ticketing tool.
• Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas.
• Work with various internal groups (Product/Service Management, Development, Engagement, Commercial/Sales) in different regions to resolve client queries.
• Document client interactions and share client intel and product feedback with internal stakeholders.
• Collaborate with the Client Engagement and Client Support leads to execute ad‑hoc projects.
• Support product demonstrations for prospective clients.

Qualifications

• Bachelor's degree in relevant field.
• A positive, proactive attitude with the ability to work independently and collaboratively in teams.
• Goal and action oriented, with ability to organize, multi‑task and prioritize in a fast‑paced environment.
• Client focused. Customer service and satisfaction are key priorities for the firm.
• Resourceful, committed, and able to problem‑solve with limited direction.
• Excellent interpersonal, written, and verbal communication skills.

Preferred Qualifications

• Previous work experience in a client‑facing role.
• Interest in financial markets, data and technology.
• Strong awareness of client confidentiality and data protection risks.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Additional Information

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

EEO Statement & Accommodation

If you need an accommodation during the application process due to a disability, please email: [e-mail].

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf.