Client Service Administrator

Nuffield Health Group; Chiswick; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Gym Membership

Cycle to Work Scheme

Nuffield Health Healthcare Plan

Annual Leave

Financial Wellbeing

Job summary

Nuffield Health Group is seeking a Client Service Administrator for its Warner Bros. Discovery Medical Centre in Chiswick.

This full-time, permanent role involves managing front-desk reception, back-office tasks, and patient registration while maintaining excellent service standards at a busy onsite clinic. The position requires handling client queries, data entry, and case management across multiple services, with an emphasis on confidentiality and smooth customer journeys.

Qualifications

• Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
• Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services.
• Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
• Adhere to data protection principles and treat all information confidentially.
• Input client data and complete the patient registration process accurately and to agreed formats.

Responsibilities

• Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
• Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services.
• Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
• Adhere to data protection principles, as well as ensuring all information is treated sensitively and confidentially.
• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
• Greet all visitors and ensure professional communication with clients and staff.

Skills

Customer service

Communication

Data entry

Reception

Job description

Head Office

Client Service Administrator

Client Service Administrator

Warner Bros. Discovery Medical Centre, Chiswick | Permanent | Full Time

up to £27,500 per annum depending on skills and experience

40 hours per week Monday to Friday; 08.00 – 17.00

This is your chance to step into Nuffield's multi-service corporate site.

We are looking for a Client Services Administrator to help meet the demands of our highly utilised clinic and to maintain delivery of the outstanding service provided.

The post is full-time and is based at a corporate onsite location in Chiswick, within easy walking distance of Gunnersbury and Chiswick stations. It is one of only a few fully integrated onsite clinics offering the full range of clinical services such GP, Health Assessment, Nurse and Nutritional Therapy.

What are we looking for:

• Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner, escalating more complex queries to senior staff as required.
• Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes, interacting with clients and other stakeholders in a professional and courteous manner.
• Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
• The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
• Referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.
• Ensuring full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.
• Efficient handling of complaints, queries and feedback.
• Adhere to data protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

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Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.