Onsite Clinic Client Services Coordinator

Nuffield Health Group; Chiswick; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Gym Membership

Cycle to Work Scheme

Nuffield Health Healthcare Plan

Annual Leave

Financial Wellbeing

Job summary

Nuffield Health Group is seeking a Client Service Administrator for its Warner Bros. Discovery Medical Centre in Chiswick.

This full-time, permanent role involves managing front-desk reception, back-office tasks, and patient registration while maintaining excellent service standards at a busy onsite clinic. The position requires handling client queries, data entry, and case management across multiple services, with an emphasis on confidentiality and smooth customer journeys.

Qualifications

• Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
• Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services.
• Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
• Adhere to data protection principles and treat all information confidentially.
• Input client data and complete the patient registration process accurately and to agreed formats.

Responsibilities

• Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.
• Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services.
• Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
• Adhere to data protection principles, as well as ensuring all information is treated sensitively and confidentially.
• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
• Greet all visitors and ensure professional communication with clients and staff.

Skills

Customer service

Communication

Data entry

Reception

Job description

Nuffield Health Group is seeking a Client Service Administrator for its Warner Bros. Discovery Medical Centre in Chiswick.

This full-time, permanent role involves managing front-desk reception, back-office tasks, and patient registration while maintaining excellent service standards at a busy onsite clinic. The position requires handling client queries, data entry, and case management across multiple services, with an emphasis on confidentiality and smooth customer journeys.