Client Services Administrator – Health Clinic Ops

Nuffield Health; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Gym membership

Health assessments

Pension options

Retail discounts

Job summary

Nuffield Health is seeking a Client Service Administrator for the Warner Bros. Discovery Medical Centre in Chiswick. The role is full-time, on-site, and involves managing client queries, registering patients, and supporting the delivery of a full range of clinical services.

You will greet visitors, handle enquiries, manage data entry, and ensure smooth day-to-day operations while upholding Nuffield Health’s standards and values. A customer-focused approach and strong communication are essential.

Qualifications

• Professional reception and back office service experience or similar.
• Strong customer service focus and ability to manage client queries.

Responsibilities

• Provide professional reception and back office service for the clinic and manage client/internal queries.
• Escalate complex queries to senior staff as required.
• Maintain high standard of customer service and interact with clients and stakeholders.
• Ensure an integrated customer journey through multiple Nuffield Health services.
• Comply with policies and champion the Nuffield Health brand and values.
• Follow up referrals with outbound calls and offer appropriate treatments.
• Maintain accurate patient data and ensure confidentiality and data protection.

Skills

Customer service

Data entry

Communication

Reception

Tools

CRM systems

Job description

Nuffield Health is seeking a Client Service Administrator for the Warner Bros. Discovery Medical Centre in Chiswick. The role is full-time, on-site, and involves managing client queries, registering patients, and supporting the delivery of a full range of clinical services.

You will greet visitors, handle enquiries, manage data entry, and ensure smooth day-to-day operations while upholding Nuffield Health’s standards and values. A customer-focused approach and strong communication are essential.