Client Service Administrator

Nuffield Health; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Gym membership

Health assessments

Pension options

Retail discounts

Job summary

Nuffield Health is seeking a Client Service Administrator for the Warner Bros. Discovery Medical Centre in Chiswick. The role is full-time, on-site, and involves managing client queries, registering patients, and supporting the delivery of a full range of clinical services.

You will greet visitors, handle enquiries, manage data entry, and ensure smooth day-to-day operations while upholding Nuffield Health’s standards and values. A customer-focused approach and strong communication are essential.

Qualifications

• Professional reception and back office service experience or similar.
• Strong customer service focus and ability to manage client queries.

Responsibilities

• Provide professional reception and back office service for the clinic and manage client/internal queries.
• Escalate complex queries to senior staff as required.
• Maintain high standard of customer service and interact with clients and stakeholders.
• Ensure an integrated customer journey through multiple Nuffield Health services.
• Comply with policies and champion the Nuffield Health brand and values.
• Follow up referrals with outbound calls and offer appropriate treatments.
• Maintain accurate patient data and ensure confidentiality and data protection.

Skills

Customer service

Data entry

Communication

Reception

Tools

CRM systems

Job description

Client Service Administrator

Warner Bros. Discovery Medical Centre, Chiswick | Permanent | Full Time

up to £27,500 per annum depending on skills and experience

40 hours per week Monday to Friday; 08.00 – 17.00

This is your chance to step into Nuffield's multi-service corporate site.

We are looking for a Client Services Administrator to help meet the demands of our highly utilised clinic and to maintain delivery of the outstanding service provided.

The post is full-time and is based at a corporate onsite location in Chiswick, within easy walking distance of Gunnersbury and Chiswick stations. It is one of only a few fully integrated onsite clinics offering the full range of clinical services such GP, Health Assessment, Nurse and Nutritional Therapy.

What are we looking for:

• Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner, escalating more complex queries to senior staff as required.
• Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes, interacting with clients and other stakeholders in a professional and courteous manner.
• Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services.
• The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.
• Referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.
• Ensuring full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.
• Efficient handling of complaints, queries and feedback.
• Adhere to data protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.
• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.