Bookings Administrator

Nuffield Health Group; Eastleigh; Sur place; GBP 18 000 - 19 000; Temps partiel

Avantages offerts par ce poste

Annual Leave

Nuffield Health Healthcare Plan

Cycle to Work Scheme

Gym Membership

Financial Wellbeing

Résumé du poste

Nuffield Health is seeking a part-time Bookings Administrator (Bank) at Wessex Hospital in Eastleigh. You will manage high volumes of email requests for referrals and appointments, ensuring service levels and customer satisfaction are met. NVQ Level 2 in Business and Administration or equivalent is preferred, with experience in a customer-facing role.

Key duties include booking management, coordinating room/consultant availability, and generating routine reports to support hospital operations.

Qualifications

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer-facing environment.

Responsabilités

• Handle large volume of email requests for referrals and appointments.
• Coordinate room and consultant availability to support clinics.
• Create, alter or cancel clinics to meet business needs.
• Prepare standard and ad hoc reports for the department.
• Manage appointment bookings and changes.

Connaissances

Empathy

Attention to detail

Customer service

Communication

Formation

NVQ Level 2 in Business and Administration

Description du poste

Head Office

Bookings Administrator (Bank)

Bookings Administrator

Wessex Hospital | Administration | Bank Contract | Part Time |

£13.10 per hour Working hours between 8am - 6pm (Monday to Saturday)
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.
We are looking for a Bookings Administrator in our Wessex Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.

• Ensure complex administration and support, meets the required standards and timescales

• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.

• To prepare standard and adhoc reports as required and required by the department

• Handle appointments bookings and changes

• Co-ordinate availability of rooms and consultants

• Create, alter or cancel clinics as required to support business needs

Helping you feel good.

Join Nuffield Health and create the future you want, today.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.
*eligibility criteria applies.

Financial Wellbeing

Cycle to Work Scheme

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.