Client Relations Manager / Sales Administrator

Flotek; Pencoed; On-site; GBP 24,750 - 30,250; Full time

Benefits offered by this job

Commission package

Staff equity scheme

Holiday entitlement 21-25

Job summary

Flotek in Pencoed, Bridgend is seeking a Client Relations Manager / Sales Administrator to join our growing tech company. You will be the primary contact for customers, building long-term relationships, handling orders, and driving sales within existing accounts.

The role requires customer service and sales experience, with IT and communications knowledge preferred. You will work with the Sales team to onboard new clients and develop existing relationships, contributing to overall profitability

Qualifications

• Positive attitude and a can-do approach to everything.
• Customer service experience.
• Sales experience.
• IT and Comms knowledge preferable but not essential.

Responsibilities

• Be the primary contact and build long-term relationships with customers.
• Develop a trusted relationship with key accounts.
• Complete regular account reviews.
• Upsell and cross-sell products and services to existing customers.
• Deal with sales orders for existing clients.
• Review customer product penetration and look for ways to increase base footfall.
• Resign customer contracts and increase profitability.
• Ensure customer retention and meet renewal objectives.
• Collaborate with Sales to onboard and integrate new clients.

Skills

Customer relations

Sales

IT knowledge

Job description

Job Title: Client Relations Manager / Sales Administrator

Location: Pencoed, Bridgend

Salary: £27,500 per annum

Job Type: Permanent, Full time

About us:

Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

About the role:

As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.

Job Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted relationship with key accounts
• Complete Regular account reviews
• Upsell and cross sell products and services into existing customers
• Deal with sales orders for existing clients
• Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base
• Resign customer contracts
• Increase profitability across the customer base
• Ensure customer retention - meeting minimum renewal objectives
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Deal with any inbound customer account queries
• Help customers with reviewing their latest technology requirements

About you:

Job Experience Required:

• A positive attitude with a can do approach to everything!
• IT and Comms knowledge preferable but not essential
• Customer Service Experience
• Sales experience

What we offer:

• Basic Salary £27,500
• Commission package available with expected OTE of £30,000
• Staff Share Equity Scheme
• 21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays)

Candidates with experience of; Customer Retention, Customer Service, Sales Executive, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Account Manager, Sales Account Executive may also be considered for this role