Customer Relationship Team Manager

Adore Recruitment; Weston-super-Mare; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

26 days holiday + bank holidays

Ongoing training and development

Modern office environment

Friendly, supportive culture

Progression opportunities

Job summary

Adore Recruitment in Weston-super-Mare is seeking a Customer Relationship Team Manager to lead a team of Customer Relationship Executives, delivering exceptional customer experience and growing key accounts.

You will coach, motivate and develop a high-performing team in a fast-paced environment, driving retention, account growth and cross-team collaboration with internal sales.

Qualifications

• Experience leading a customer service, contact centre or client services team.
• Strong coaching, motivation and development skills.
• Excellent communication, organisational and problem-solving abilities.

Responsibilities

• Lead, coach and develop a team of Customer Relationship Executives.
• Drive performance through coaching, one-to-ones and KPI management.
• Ensure excellent customer service across inbound and outbound activity.
• Support escalated customer enquiries and improve customer satisfaction.
• Work closely with internal teams to maximise customer retention and account growth.
• Recruit, develop and motivate your team.

Job description

Customer Relationship Team Manager

Weston-super-Mare (Office Based)

Competitive Salary + Bonus + Excellent Benefits

Monday - Friday

We're looking for a Customer Relationship Team Manager to lead a team of Customer Relationship Executives, ensuring they deliver an exceptional customer experience while supporting and developing existing customer accounts.

This is a fantastic opportunity to join a growing organisation where you'll coach, motivate and develop a high-performing team within a fast-paced, customer-focused environment.

The Role

You'll be responsible for leading a team that provides a mixture of inbound customer support and proactive outbound account management. Working closely with internal sales teams, you'll drive customer satisfaction, retention and account growth while creating a positive, high-performing culture.

Key Responsibilities

• Lead, coach and develop a team of Customer Relationship Executives.


• Drive performance through coaching, one-to-ones and KPI management.


• Ensure excellent customer service across inbound and outbound activity.


• Support escalated customer enquiries and improve customer satisfaction.


• Work closely with internal teams to maximise customer retention and account growth.


• Recruit, develop and motivate your team.

About You

You'll ideally have:

• Experience managing a customer service, contact centre or client services team.


• A strong background leading inbound and outbound customer-facing teams.


• Experience coaching, motivating and developing people.


• Excellent communication, organisational and problem-solving skills.


• Experience working within a KPI-driven environment.


• Good commercial awareness and CRM experience.

What's On Offer?

• Competitive basic salary


• Performance bonus


• 26 days holiday plus bank holidays


• Option to buy additional holiday


• Ongoing training and career development


• Modern office environment


• Friendly, supportive culture


• Genuine opportunities for progression